Field Service Technician providing service and repairs for Lexmark products in Greater Atlanta area. Ensuring high levels of customer satisfaction and performing scheduled maintenance across the assigned territory.
About the role
- Advanced Field Engineer responsible for customer satisfaction and equipment maintenance in medical imaging. Collaborating with healthcare professionals to provide service excellence in Turkiye.
Responsibilities
- Maintains all models specific to a modality in the assigned area.
- Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Daily interface with doctors and technicians on equipment status issues.
- Acts to ensure satisfaction to primary customers.
- Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Assists in the growth and direction of business in his/her geographic area.
- Responsible for Warranty and PMS contract cost control.
- Responsibly completes all administration tasks on time.
- Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Plays a leading role in complex and multifunctional rooms.
- Shares best practices.
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Ensure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Requirements
- Qualified to Degree level or equivalent knowledge or experience
- Technical analytical skills
- Solid Field Services experience in Imaging 4 - 6 years Field Services experience
- Comprehensive knowledge of a specific modality or multi-modalities
- Proficiency in English
- Ability to work independently with minimum direction
- High work standards and quality
- Initiative and motivation
- Plans and organizes work effectively
- Excellent communications, listening and interpersonal skills
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
- Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations.
- Complete all mandatory EHS training.
- Actively participate in accident & incident investigation and follow up.
- Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections.
- Identify and correct hazards and unsafe conditions.
Benefits
- Relocation Assistance Provided: No
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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