Hybrid Advanced Field Engineer, Imaging

at GE HealthCare

• Job title: Advanced Field Engineer, Imaging
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Istanbul, Turkey

About the role

• Advanced Field Engineer responsible for customer satisfaction and equipment maintenance in medical imaging. Collaborating with healthcare professionals to provide service excellence in Turkiye.

Responsibilities

• Maintains all models specific to a modality in the assigned area.
• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Daily interface with doctors and technicians on equipment status issues.
• Acts to ensure satisfaction to primary customers.
• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Assists in the growth and direction of business in his/her geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly completes all administration tasks on time.
• Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Plays a leading role in complex and multifunctional rooms.
• Shares best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Requirements

• Qualified to Degree level or equivalent knowledge or experience
• Technical analytical skills
• Solid Field Services experience in Imaging 4 - 6 years Field Services experience
• Comprehensive knowledge of a specific modality or multi-modalities
• Proficiency in English
• Ability to work independently with minimum direction
• High work standards and quality
• Initiative and motivation
• Plans and organizes work effectively
• Excellent communications, listening and interpersonal skills
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
• Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations.
• Complete all mandatory EHS training.
• Actively participate in accident & incident investigation and follow up.
• Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections.
• Identify and correct hazards and unsafe conditions.

Benefits

• Relocation Assistance Provided: No