Field Service Technician diagnosing and repairing lift trucks for Crown Equipment Corporation. Maintaining service van and inventory while providing excellent customer support in Tempe, AZ.
About the role
- Advanced Field Engineer responsible for customer satisfaction and equipment maintenance in medical imaging. Collaborating with healthcare professionals to provide service excellence in Turkiye.
Responsibilities
- Maintains all models specific to a modality in the assigned area.
- Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Daily interface with doctors and technicians on equipment status issues.
- Acts to ensure satisfaction to primary customers.
- Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Assists in the growth and direction of business in his/her geographic area.
- Responsible for Warranty and PMS contract cost control.
- Responsibly completes all administration tasks on time.
- Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Plays a leading role in complex and multifunctional rooms.
- Shares best practices.
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Ensure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Requirements
- Qualified to Degree level or equivalent knowledge or experience
- Technical analytical skills
- Solid Field Services experience in Imaging 4 - 6 years Field Services experience
- Comprehensive knowledge of a specific modality or multi-modalities
- Proficiency in English
- Ability to work independently with minimum direction
- High work standards and quality
- Initiative and motivation
- Plans and organizes work effectively
- Excellent communications, listening and interpersonal skills
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
- Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations.
- Complete all mandatory EHS training.
- Actively participate in accident & incident investigation and follow up.
- Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections.
- Identify and correct hazards and unsafe conditions.
Benefits
- Relocation Assistance Provided: No
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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