Sales Administrator ensuring accurate processing of customer orders and deadlines while supporting sales engineers. Focused on quality and customer satisfaction within a hybrid work environment.
About the role
- Default Administrator performing administrative functions for mortgage defaults at Equitable Bank. Supporting Default Officers/Specialists and managing mortgage statements and delinquent payments.
Responsibilities
- Accurately prepare various types of mortgage statements for loans in arrears for both residential and commercial mortgages/line of credits within specified timeline for accounts under mortgage enforcement.
- Post a variety of financial transactions, including incoming and outgoing payments, in a timely and accurate manner, which may involve multiple systems.
- Accurately identify shortfalls and refunds in conjunction with receipt of up to date/payout funds and notify Default Officers/Specialists in a timely manner.
- Ensure storage of all relevant documents in appropriate system(s).
- Ensure all financial transaction involving a third party in default are accurate and completed in a timely manner.
- Prepare and review discharge documents, provide to management for execution, and send the package to appropriate solicitor.
- Update loan status, Risk Code, and BCAR weightings on appropriate system(s) as required based on specific timelines.
- Update watch list for loans that are up to date or back in arrears.
- Liaise daily with a variety of internal departments to address any unique ad hoc issues that may arise and seek timely resolution.
- Understand and follow departmental policies, guidelines, and procedures.
- Complete tasks assigned at the request of Management.
- Review and investigate any balances in Sundry for files in Default and Recovery.
- Gather data and accurately prepare assigned departmental reports as scheduled.
Requirements
- Degree or diploma program in a related discipline with a minimum of 2-3 years’ experience in the mortgage industry.
- In depth knowledge and understanding of company’s payments processes and policies.
- Strong math and analytical skills.
- Strong attention to detail.
- Ability to meet tight deadlines.
- Ability to balance multiple priorities simultaneously.
- Strong organization skills.
- Superior customer service skills.
- Team-oriented.
- Ability to solve problems and propose solutions.
- Knowledge of various software including MS outlook, Word, with intermediate excel skills being a must.
- Self-motivated with the ability to work with very little or no supervision.
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Annual professional development allowance and a comprehensive Career Development program
- A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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