Administrator in Service Goldschmiede at CHRIST, a modern Omnichannel jeweler. Handling warranty and repair cases and customer communication in a dynamic environment.
Responsibilities
Receiving and processing warranty and repair cases (visual and quality inspections)
Telephone communication/liaison with customers
Preparing and following up on cost estimates
Entering and managing warranty and repair cases in the CHRIST repair-service software
Final inspection of warranty and repair cases
Technical point of contact for the sales team regarding repairs
Requirements
Solid knowledge of repairing gold and silver jewelry
Completed apprenticeship as a goldsmith (m/f/d) is an advantage or comparable qualifications
Relevant professional experience in a similar or technically related position
Strong customer-service orientation when dealing with customers
Benefits
Bike leasing for your preferred bicycle: Stay mobile and environmentally conscious with our bike leasing program – ideal for commuters and recreational riders.
Diverse training opportunities: Take advantage of our extensive e-learning and training programs to continuously develop your skills.
Attractive discounts on our product range: Receive special conditions on our unique jewelry and watch collections – an exclusive employee benefit.
Corporate benefits: Access great discounts and special offers from a range of partner companies.
Flexible working-time models: Our flexible working arrangements allow for an optimal balance of work and free time and support compatibility of career and family life.
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