Account Administrator role focused on providing operational assistance to roadside assistance programs at AAA. Prepare data reports and serve as support to Account Executive(s) and address client issues.
About the role
- Administration Assistant in a hybrid role supporting underwriting teams in Melbourne's insurance sector. Focused on customer service and operational efficiency.
Responsibilities
- Provide essential administrative support to our Underwriting teams
- Send out renewal invitations and non-express renewals to brokers
- Process new policies and renewals in the underwriting system
- Prepare Certificates of Currency and manage related documents
- Follow up on outstanding and upcoming renewals and new business
- Maintain broker information and manage logins to our online system
- Answer phone calls and take messages
- General administration and office duties as required
Requirements
- Professional and positive “can-do” attitude
- Ability to work effectively both autonomously and in a team
- Excellent customer service skills, both written and verbal
- Excellent attention to detail and organisation skills
- Strong IT skills, including proficiency with Microsoft Office
- Strong sense of accountability
- Experience in a busy, high-volume environment
- Administration and customer experience highly regarded
Benefits
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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