Billing and Accounts Receivable Specialist at Boundless accurately processing patient billing and managing insurance claims for over 40 years in Ohio. Ensuring timely reimbursement and collaboration with healthcare providers and insurance companies.
About the role
- Accounts Receivable Specialist at Sentrex Health Solutions handling overdue accounts and negotiating payments. Requires bilingual skills and 4+ years of collections experience.
Responsibilities
- Manage portfolio assigned to reduce DSO, Bad Dept, improve Cash Flow and meet Key Performance Indicators (KPI)
- Contact individuals or businesses with overdue payments through various communication channels (calls, emails, letters)
- Negotiate payment arrangements and establish repayment schedules based on customers' financial situations
- Advise customers on necessary actions and strategies for debt repayment
- Locate and monitor overdue accounts using financial system
- Handle confrontational situations tactfully, deescalating complaints and maintaining professionalism
- Maintain accurate records of collection activities and customer interactions
- Prepare and send collection letters to support collection efforts
- Follow up on promises to pay to ensure commitments are met
- Ensure all collection activities adhere to company policies, as well as federal and provincial regulations
- Liaise with external parties such as banks, lawyers, and other agencies as necessary
- Collaborate with supervisors and team members to review accounts and ensure delinquency levels remain within acceptable limits
- Provide bilingual assistance to the team when required
- Handle large volumes of documentation in an organized fashion
- Other duties as assigned by your manager
Requirements
- 4+ years collection experience in a collection role
- Bilingualism in English and French is a strong asset
- Must have a comprehensive understanding of collection methods and provincial regulations
- College or university degree in accounting
- Excellent written and verbal communication skills in both languages
- Detail oriented with strong problem-solving and negotiation skills
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Experience with software Sage and Kroll an asset
- Be flexible and able to effectively work with the team and adapt to change in a positive manner
- Ability to handle sensitive situations with empathy and professionalism
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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