Legal Assistant responsible for managing legal cases and data protection inquiries within Höffner. Collaborating with various departments and ensuring compliance with GDPR requirements.
About the role
- Manage portfolio assigned to reduce DSO, Bad Dept, improve Cash Flow and meet Key Performance Indicators (KPI)
- Contact individuals or businesses with overdue payments through various communication channels (calls, emails, letters)
- Negotiate payment arrangements and establish repayment schedules based on customers' financial situations
- Advise customers on necessary actions and strategies for debt repayment
- Locate and monitor overdue accounts using financial system
- Handle confrontational situations tactfully, deescalating complaints and maintaining professionalism
- Maintain accurate records of collection activities and customer interactions
- Prepare and send collection letters to support collection efforts
- Follow up on promises to pay to ensure commitments are met
- Ensure all collection activities adhere to company policies, as well as federal and provincial regulations
- Liaise with external parties such as banks, lawyers, and other agencies as necessary
- Collaborate with supervisors and team members to review accounts and ensure delinquency levels remain within acceptable limits
- Provide bilingual assistance to the team when required
- Handle large volumes of documentation in an organized fashion
- Other duties as assigned by your manager
Requirements
- 4+ years collection experience in a collection role
- Bilingualism in English and French is a strong asset
- Must have a comprehensive understanding of collection methods and provincial regulations
- College or university degree in accounting
- Excellent written and verbal communication skills in both languages
- Detail oriented with strong problem-solving and negotiation skills
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Experience with software Sage and Kroll an asset
- Be flexible and able to effectively work with the team and adapt to change in a positive manner
- Ability to handle sensitive situations with empathy and professionalism
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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