Accounts Receivable managing credit risk and recovering outstanding debts for 9HDIGITAL. Ensuring compliance with Maltese regulations while working flexibly in a hybrid environment.
Responsibilities
Actively manage and maintain customer accounts, proactively contacting debtors via phone.
Negotiate repayment plans and settlements in line with company policies, ensuring terms are clearly documented and consistently followed.
Ensure all collection activities strictly adhere to company policies, data protection (GDPR), and relevant Maltese and European legal standards concerning debt recovery.
Accurately record all communication and collection activities within the CRM/Accounting system.
Generate regular reports on collection performance, aging, and potential bad debt reserves for management review.
Identify root causes of late payments and collaborate with the Sales and Billing teams to improve internal credit control processes.
Assist in the reconciliation of customer accounts, resolving payment queries, and ensuring invoices are correctly applied.
Requirements
A minimum of 2 years of recent, hands-on experience in a dedicated Debt Collection, Credit Control, or Accounts Receivable role is mandatory.
Demonstrated working experience within Malta, with knowledge of local business practices and familiarity with Maltese legal processes related to debt recovery.
Excellent verbal and written communication skills in English.
Fluency in Maltese is considered an advantage.
Proven ability to handle difficult conversations and successfully negotiate effective payment solutions while maintaining a professional and diplomatic demeanor.
Competency with G-Suit and experience using accounting software or CRM systems.
Highly organised, meticulous attention to detail, strong administrative skills, and resilience under pressure.
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