PL
pleezAccount Manager
Account Manager responsible for maximizing restaurant clients' value from AI platform. Collaborating with teams to drive delivery performance and improve operational excellence.
About the role
- Developing relationships with our growing customer base.
- Act as point of contact and advocate within the Customer Success Office.
- Conducting regular business reviews & customer meetings.
- Collaborating with Project Management Office on new customer implementations.
- Providing detailed proposals for new requirements & proactively introducing new products and services.
- Assisting Support team with managing tickets for assigned customers.
- Holding periodic service level reviews with assigned Customers.
- Meeting performance targets including revenue, credit control, interactions etc.
- Ensuring internal record keeping and reporting systems are kept up to date.
- Working with marketing to contribute to customer campaigns e.g. new product launches, webinars and events.
- Maintaining positive relationships with existing Customers with a view to providing future case studies/reference visits.
Requirements
- Diploma or qualification in Business Management or Accounting/Finance
- A minimum of 2 years Account Management and/or Customer Service experience
- Proven track record of achieving targets in a competitive environment.
- Strong & broad practical knowledge of ERP Software or experience with other Business Software.
- Somebody with experience and knowledge of Intact iQ will be at a distinct advantage
- Full Clean Drivers Licence
Benefits
- Healthcare: Your health and well-being matter to us. Intact offers private healthcare to its employees.
- Flexibility: Our flexible working plan helps Intacters to manage a better work-life balance.
- Pension Plan: Intact contributes a % of an Intacter's salary, helping them plan for the future.
- Exercise Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
- Holidays: Intact offers 25 days of paid leave, plus statutory bank holidays.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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