Account Manager helping to grow and manage customer base in Greece and Cyprus. Working for a maritime tech company that optimizes port cost management.
About the role
- Account Manager responsible for handling digital activations at U.S. Bank and assisting with client management and digital applications. Ensuring positive operational impacts and successful client outcomes through effective communication and support.
Responsibilities
- Handle inbound call requests from potential product customers and existing product clients
- Perform any applicable servicing requests within various online business banking systems
- Assist with the resolution of client issues or Banker questions during the Business Digital Deposit Application process
- Leverage applicable tools to assist in resolving and/or escalating to the appropriate support channel
- Assist the customer through the application process, view and assist in uploading documents required during review and review next steps for a declined application
- Interact with clients and other departments to ensure successful client outcomes
Requirements
- Bachelor's degree, or equivalent work experience
- One to four years of client management experience
- Detailed knowledge of business, financials, products/services and the market
- Strong problem-solving skills
- Basic knowledge of account management, project management, operations and logistics
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
- Strong presentation, interpersonal, verbal and written communication skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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