Account Manager at tech company in Guadalajara ensuring smooth client account management and growth opportunities post - sales. Balancing communications and support while facilitating deployment and platform usage.
About the role
- Account Manager managing strategic accounts in Belgium for fintech company Swan. Focused on driving revenue growth and customer success while being the company's spokesperson.
Responsibilities
- Ensure Swan's success in Belgium by developing a deep understanding of the market and by being our spokesperson in front of prospects, customers or third-parties.
- Drive planned revenue growth in the country by ensuring customer success and leveraging automation to deliver higher levels of service.
- Management and development of existing customers (80%)
- Track revenue vs planned budget and identify opportunity and challenges, ensure continuous revenue generation by effectively tracking and streamlining revenue processes.
- Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies,
- Be the voice and face of Swan for the region (at events and in the press)
Requirements
- 2/3+ years of experience in an Account Manager or Customer Success Manager position in a start-up/scale-up fintech, another fast-paced work environment or in a consulting firm.
- Fluent in Dutch and/or French, with professional proficiency in English.
- Passionate about partner success and building long-term relationships.
- Data-driven and highly analytical.
- Strong interest in startups and emerging technology businesses.
- Understand and articulate technical concepts, translating them into business- or industry-relevant language.
Benefits
- 27 days of paid leave
- Hybrid remote policy
- Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.
- Diversity and inclusion initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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