LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Managing and expanding our customer portfolio within the animal nutrition sector.
- Working closely with both existing and potential customers to understand their needs.
- Providing appropriate nutritional solutions.
- Building and maintaining strong relationships with customers and suppliers.
- Identifying new business and market opportunities.
- Preparing and following up on quotes and sales contracts.
- Pursuing sales objectives.
- Working intensively with internal teams, including logistics and sales support, to ensure efficient service delivery.
Requirements
- Bachelor's or master's degree in a relevant field (e.g., veterinary medicine, animal sciences, economics).
- At least 3-8 years of experience in a similar role.
- Excellent negotiation skills and commercial insight.
- Strong communication and social skills.
- Good command of MS Office and ERP systems.
- Knowledge of quality management systems and relevant certifications (FAMI-QQ, FCA, ISO) is a plus.
- Solution-oriented thinking and a positive attitude.
- Good knowledge of English, Dutch and French is crucial to build a good partner relationship.
- You are a commercial talent who can work independently, organized, and result-oriented.
Benefits
- A challenging and varied role within a dynamic and growing company where you have the opportunity to build strong, long-term relationships.
- Room for personal development to grow technically and commercially.
- A competitive salary that matches your competencies.
- A collegial work environment with a positive and supportive company culture.
- You work location-independently and regularly come to the office in Olen/Grobbendonk or Arendonk.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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