support-engineer

Association of Municipalities of Ontario (AMO) is a non-profit organization that represents the interests of municipalities in Ontario. Established in 1899, AMO advocates on behalf of its members for effective local governance, economic development, and sustainable community practices. The organization offers various services including policy conferences, educational programs, and data analysis systems to support local governments in addressing pressing issues such as infrastructure, healthcare, and homelessness.

AMO works to make municipal governments stronger and more effective. Through AMO, Ontario’s 444 municipalities work together to achieve shared goals and meet common challenges. Through our policy development, cost-saving programs, conferences and training opportunities, AMO provides municipal officials with tools to succeed, and programs to help maximize taxpayer dollars.

Association of Municipalities of Ontario (AMO)

• Технічна підтримка L1-рівня внутрішніх користувачів та команд: реагування на інциденти та їх самостійне вирішення (або ескалювання на рівень підтримки L2/L3);
• Моніторинг інфраструктури: аналіз алертів, логів та метрик для виявлення та усунення проблем до того, як вони вплинуть на користувачів;
• Первинна технічна діагностика у cloud-середовищі, надання технічного контексту для подальшого вирішення проблеми;
• Управління контролем доступів та виконання рутинних змін в інфраструктурі відповідно до встановлених практик безпеки;
• Автоматизація, розвиток інструментів, підтримка документації та безперервне покращення процесів L1-підтримки.

Technical Support Engineer

Junior Technical Support Engineer at AMO APPS providing support for internal teams and incident response. Collaborating with DevOps to ensure smooth operations in a health-focused IT company.

HealthJoy is a care navigation platform that simplifies the process for employees to access high-quality healthcare at optimal costs, resulting in healthier employees and financial savings for companies. The platform offers a range of services including virtual musculoskeletal care, urgent care, primary care, behavioral health support, chronic care management, surgery centers of excellence, and employee assistance programs. HealthJoy also provides integrations for customized benefit strategies, allowing employers and HR teams to streamline healthcare benefits and enhance employee satisfaction. Their solutions cater to HR, employers, brokers, and consultants, focusing on cost containment and improved healthcare outcomes.

HealthJoy’s mobile application creates an intuitive, connected healthcare experience that takes the confusion and complexity out of healthcare by connecting its members with the right benefits at the right moment in their care journey. Its mobile platform and human healthcare concierge team bring benefits together to surface the best providers, virtual care, and savings. Ultimately, HealthJoy helps employees lead healthier, happier lives. To learn more about HealthJoy’s proven approach to healthcare navigation, visit www.healthjoy.com.

HealthJoy

• Handle the imaging and deployment of user IT equipment (Laptops, Monitors, Keyboards, Mice, etc.)
• Execute excellent support for new and existing employees both onsite and remotely, ensuring that all support requests are addressed promptly and effectively
• Maintain Inventory of IT equipment for users on-site
• Monthly SaaS audits for users/licenses not using tools
• Manage and handle tickets within the IT ticketing system as well as communication platform(s) via Email and Slack; Serve as Tier 1 and 2 contact points for IT issues
• Proactively identify opportunities for process improvements and contribute to the overall efficiency and effectiveness of our support operations
• Perform on site maintenance of IT equipment including network equipment, security cameras, and smartboards
• Engage with team members, sharing insights, best practices, and troubleshooting techniques to collectively enhance our support capabilities
• Proactively seek solutions and independently manage workload by efficiently prioritizing tasks, conducting thorough research, and utilizing available resources to resolve technical issues promptly
• Be a trusted and reliable team member and peer for cross-functional colleagues

Technical Support Specialist

Technical Support Specialist providing IT support for HealthJoy's operations in a hybrid work environment. Involves equipment management, troubleshooting, and employee assistance for both onsite and remote users.

Raiffeisen Bank Ukraine is a prominent banking institution offering comprehensive financial services to individual and business clients in Ukraine. The bank provides an array of products including savings and checking accounts, payment cards, loans, cash credit for various customer categories, and insurance services. It also offers specialized banking for premium and corporate clients through services like currency transactions, payment processing, credit services, and investment programs. Additionally, Raiffeisen Bank Ukraine supports digital banking with online services and mobile banking applications, such as MyRaif, for convenient customer transactions. The bank is committed to social responsibility, actively participating in humanitarian initiatives. It operates under the regulations set by the national banking system and ensures customer data security and financial reliability.

Raiffeisen Bank Public Joint Stock Company was registered on March 27, 1992 (operated under the brand name of Joint Stock Postal Pension Bank Aval until September 25, 2006). Since October 2005, the Bank has been part of the Raiffeisen International Bank Holding AG Group, Austria (since October 2010 — Raiffeisen Bank International AG, as of September 30, 2015 the Group held 96.46% of shares in the Bank).

The Bank provides a broad range of standard and innovative banking services through its nationwide network which comprised, as of September 30, 2015, 617 outlets located in big cities, provincial and community centers throughout Ukraine.

The Bank has an effective management structure, based on a clear division into business lines and supporting verticals (information technologies, operation support, controlling, security and other) both in the Bank’s Head-office and regional directorates. As a truly international bank, Raiffeisen Bank clearly separates front-office functions from back-office ones to achieve higher quality of client service and enhance risk mitigation.

Traditionally, Raiffeisen Bank is ranked among top Ukrainian banks by trust and recognition of clients, partners and experts, both Ukrainian and international.

The Bank strives to improve its customer service quality through using its own long-term experience, the valuable expertise of Raiffeisen Bank International network banks and the newest technologies.

Raiffeisen Bank Ukraine

• Second-tier application support
• Knowledge base management/support documentation
• Collaboration with product teams (analysts, architects, developers, testers, etc.)
• Software support
• Change management, support, alerts and troubleshooting

L2 Support Engineer

L2 Support Engineer providing second-tier application support at Raiffeisen Bank. Collaborating with product teams and managing software support and documentation.

Hybrid Support Engineers roles in Ukraine

Browse 3 hybrid support engineers roles hiring in Ukraine plus related opportunities such as it support.

3 jobs found