client-services-representative

EXOGROUP is a collective of companies that provide a variety of services within the digital business sector. They have developed proprietary technology platforms within an interconnected business ecosystem, allowing clients to carry out online monetization safely. EXOGROUP values innovation, trust, leadership, diversity, passion, and openness. With a global presence and billions of daily impressions, they are committed to enhancing the way their clients conduct business online by offering robust and creative technological solutions.

EXOGROUP is a set of companies offering a range of services within the digital business landscape.

We have developed a set of proprietary technology platforms within an interconnected business eco-system enabling clients to safely carry out online monetisation.

Currently, there are six companies inside EXOGROUP monetising the digital media space:

ExoClick (launched 2006) is an innovative ad company, a programmatic ad exchange and the world's 4th largest ad network in the world serving 6+ billion daily ad impressions globally.

MobileCashout (launched 2012) monetises mobile content to consumers by developing in-house engineered mobile sites and licensed apps with integrated localized carrier billing. MobileCashout acquired Spanish mobile tech company Espabit in 2014.

EXADS (launched 2013) is a licensed SaaS solution which powers large ad networks, affiliate programs and high traffic websites. EXADS provides the technology for ExoClick's leading ad network platform.

AdSecure (launched 2017) is an ad verification technology used by ad networks, ad operations teams and publishers to ensure safe, compliant and malware-free ad delivery.

Playfulbet (launched 2012, acquired by EXOGROUP 2018) is a free to play social gaming sports platform aimed at consumers aged 18-35 years old.

TORO Advertising (launched 2012, incorporated into EXOGROUP 2018) is a leading affiliate network ranked at #18 in mThink.com’s Top 20 CPA Networks of 2018.

EXOGROUP

• Point of contact for client communication via Email/Ticket & Live Chat
• Taking ownership of unresolved issues and following them through to the customer’s complete satisfaction.
• Manage workflows/reports to agreed KPIs
• Identify business opportunities for revenue growth and work closely with our Sales department
• Proactively assist customers to optimize and scale up accounts activity.
• Onboard, assist, and retain customers

Client Care Specialist

Customer Care Specialist providing client support through email and live chat in a fast-paced environment. Requires problem-solving and technical skills with flexible working hours.

Control Risks is a global specialist risk consultancy firm. It helps organizations navigate and succeed in a volatile world by providing strategic advice and services in areas such as security risk management, operational and protective security, organizational resilience, crisis response, digital risks, and more. The company offers insights into political and country risks, ethics, compliance, and governance, as well as forensic and ESG (Environmental, Social, and Governance) services. Control Risks aims to ensure that its clients are prepared for and can efficiently handle various risk factors impacting their business operations globally.

Control Risks exists to make our clients succeed.  We are a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk.

Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. 

We provide you with the insight to focus resources and ensure you are prepared to resolve the issues and crises that occur in any ambitious global organisation.

We go beyond problem-solving and give you the insight and intelligence you need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.

Control Risks

• Acting as a trusted advisor and primary point of contact for VANTAGE clients, ensuring their success with our due diligence and compliance solutions.
• Delivering tailored training and onboarding sessions to empower clients with our reports and compliance technology.
• Building strong client relationships through regular check-ins to enhance their compliance programs and identify growth opportunities.
• Gathering and analysing account activity to shape actionable account plans and share insights with the broader business.
• Overseeing contract renewals, ensuring accuracy, and supporting smooth transitions for clients.
• Handling escalations and guiding complex client queries while coordinating internally to deliver exceptional resolutions.
• Contributing to product innovation, marketing efforts, and sales initiatives to support third-party risk solutions and elevate client experiences.

Client Services Manager

Client Services Manager responsible for client relationships and compliance solutions in EMEA markets. Collaborating with clients and teams to enhance satisfaction and success metrics.

• Point of contact for client communication via Email/Ticket & Live Chat
• Help clients working with the ExoClick platform, ensuring internal procedures are followed and maintaining consistently high standards of work.
• Taking ownership of unresolved issues and following them through to the customer’s complete satisfaction.
• Troubleshoot 1st level technical issues for internal products
• Manage workflows/reports to agreed KPIs
• Identify business opportunities for revenue growth and work closely with our Sales department

Client Care Specialist assisting clients via Email and Live Chat at ExoClick, a global ad company. The role involves troubleshooting and ensuring customer satisfaction in a hybrid work environment.

Hybrid Client Services roles in Spain

Browse 3 hybrid client services roles hiring in Spain plus related opportunities such as customer support, account manager, customer success manager and affiliate manager.

3 jobs found

Client Care Specialist

EXOGROUP

Client Services Manager

Control Risks

Client Care Specialist

EXOGROUP