customer-support

Qonto is the leading European business finance solution. It simplifies everything from everyday banking and financing, to bookkeeping and spend management. Qonto energizes SMEs and freelancers so that they can achieve more.

A few figures about Qonto:
- Alexandre Prot and Steve Anavi created Qonto in July 2017
- 900 happy Qontoers (And we're hiring more!)
- 300,000 + companies are using Qonto
- €622m raised with VCs and business angels including Valar, Alven, the European Investment Bank, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners, Exor Seeds and Gaingels.
- Listed in the French Tech #Next40, bringing together the most promising young companies of the French Tech industry. 
- 1st B2B account for finance management to get a Payment Institution licence.

Qonto

• Handle complex customer inquiries: manage challenging cases such as account garnishments, blocked payments, and account closures.
• Support payment services: assist with payment-related questions and account activities.
• Use knowledge bases efficiently: navigate knowledge databases to provide accurate customer guidance.
• Prioritize VIP customer inquiries: handle escalations for high-priority customers.
• Contribute to continuous improvement: identify patterns in customer inquiries and share insights.

Customer Care Agent

Customer Care Agent managing complex customer inquiries for German SMEs at Qonto. Supporting entrepreneurs in financial services and account management.

Nexi Group is a leading European payment technology company, often referred to as 'The European PayTech'. It is engaged in providing a range of digital payment solutions and services to businesses of all sizes, consumers, banks and financial institutions, and public sector entities. The company offers payment acceptance, mobile payments, digital corporate banking, open banking, trade surveillance, compliance solutions, and blockchain technologies. They operate across various sectors including medium and large enterprises, small businesses, central institutions, and public sector clients. With a robust presence in over 25 countries, Nexi Group serves approximately 2.9 million merchants and handles around 140 million cards. Their solutions are aimed at driving payment innovation and enhancing the overall payment experience.

We come from the merger and integration of Nexi, Nets and Sia, among the biggest European players in digital payments. 
European by scale, local by nature we are now present in more than 25 countries.

We have the scale, capabilities and proximity to provide the simplest, fastest and safest payment solutions to People, Businesses and Financial Institutions.

We help our Customers pay and accept digital payments through a complete and personalised range of simple, intuitive and secure solutions.

We offer Banks, Small and Medium-sized Enterprises, Large International Corporations, Institutions and Public Administrations a complete range of innovative solutions for digital payments in both card‑present and card‑not‑present acceptance, e-commerce and multi-channel solutions. 

We want to shape the way People pay and Businesses accept payments, by offering to our customers the most innovative and reliable solutions, thanks to our scale and the competence and energy of our people. 

We will drive the transition to a cashless Europe by making every payment digital because it is simpler, faster and safer for everyone.

We strongly contribute to Europe’s digitalisation, managing our business in a sustainable way and with great attention to the environment, as well as to a transparent governance and to society. 

We drive progress by simplifying transactions and by empowering people and businesses to enjoy closer relationships and prosper together.

Nexi Group

• Performs system monitoring trough specified applications and tools
• Raise incident reports, tracks ongoing issues, provides proper and up to date information to relevant teams
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Uses established procedures, but can deviate when needed, and requires only general supervision
• Handles customer service inquiries and problems via the telephone or email
• May receive and respond to customer service inquires via mail, fax, or email
• Working in 24/7 shifts

Customer Support Officer

Customer Support Officer responsible for system monitoring and handling customer inquiries via phone and email in Serbia. Requires fluent English and knowledge of banking regulations.

Evermed is a technology company devoted to enhancing the effectiveness of medical education. The company offers solutions catering to the pharmaceutical industry and societies, utilizing a personalized, Netflix-style user interface to increase engagement. Evermed aims to transform how medical education is delivered and consumed, ensuring better accessibility and interaction for its users.

We are a software company that helps organizations launch and operate their own Netflix-style content library that drives digital engagement and new revenue. 


Evermed

• Independently manage support for a portfolio of enterprise clients (20+ accounts over time with $50k+ average annual contract value), ensuring timely, high quality responses.
• Maintain a standard of "no-guess" communication. Every response is clear, specific, precise, perfectly formatted, grammatically correct, and emotionally intelligent.
• Own the first 4 hours of every inbound request. Quickly triage issues, determine whether they can be resolved directly by yourself or require inputs from other team members, and communicate clear next steps and timelines to the client.
• Own the updates of our knowledge base. You ensure our documentation is a "living" resource that reduces friction for clients.
• Collaborate closely with the tech team to isolate and explain issues clients face and help find a solution.

Senior Account Support Specialist – Enterprise

Senior Account Support Specialist managing enterprise accounts at Evermed. Providing high-quality customer support and communication for a SaaS company in medical education.

Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.

We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.

Gorgias

• Help clients with questions on how to use the product, offer alternative solutions, and troubleshoot current scenarios.
• Understand customer goals and their desired outcomes from using the product through continuous data and feedback analysis.
• Assist clients with the setup, fine-tuning, and troubleshooting of our AI Agent.

Customer Support Agent

Customer Support Agent helping clients with account setup and troubleshooting product issues. Working in a hybrid role with a focus on conversational commerce solutions.

exciting AG is a dynamic service provider offering a comprehensive range of customer service and support solutions across multiple communication channels such as email, social media, chat, inbound and outbound telephony. The company specializes in business process outsourcing (BPO), handling tasks like payroll, accounting, and multilingual communications to enhance client efficiency and focus on core areas. With operations running 24/7 and support available in various European languages, exciting AG serves a broad clientele from different industries. Their innovative use of technology, including virtual reality for online casinos, exemplifies their commitment to enhancing customer experiences and efficiency. Additionally, they provide financial and personnel management services tailored to client needs, demonstrating flexibility and a commitment to optimizing business processes.

Die exciting AG hat sich auf die Abbildung und Gestaltung von hochwertigen DialogCenter und ServiceCenter-Prozesse spezialisiert.
Dabei steht immer der Mensch im Vordergrund: Sie als unser Kunde und damit Ihre Kunden und natürlich unsere Mitarbeiter.
Durch diese Einstellung konnten wir uns mit den Erfahrungen der vergangenen 16 Jahre im Segment hochwertiger und nachhaltiger Dienstleistungen plazieren und gehören heute zu den führenden Anbietern im Bereich ganzheitlicher Vertriebsunterstützung.
Dabei greifen wir nicht nur auf den Bereich der DialogCenter-Maßnahmen zu, sondern sind auch in der Lage, durch unseren eigenen Akademiebereich komplette Lösungen bis hin zu Personalentwicklungsmaßnahmen anzubieten.

exciting AG

• Responsible handling of telephone and written customer inquiries
• Careful documentation of call outcomes
• Competent and friendly customer advice
• Independent work within a motivated international team

Customer Service Representative – German/French, Phone, Email, Chat

Customer service representative for German and French speaking inquiries at exciting AG. Handling customer requests via phone, email, and chat with a focus on quality service and documentation.

Acolin is a leading provider of fund distribution services, specializing in helping clients navigate complex regulatory and operational challenges in the European market. Established in 2006, the company offers a comprehensive suite of services including Swiss representation, tied agent services, and global fund registration aimed at enhancing cross-border fund distribution. Acolin is committed to delivering high-quality solutions tailored to the unique needs of asset managers, ensuring compliance and operational excellence to foster client success.

We connect our clients to new distribution opportunities by acting as an independent partner to quickly resolve complex cross-border fund distribution challenges. Our compliance and regulatory expertise across the fund distribution lifecycle ensures that our clients are free to focus on growing their business.



Acolin

• Support all phases of the client lifecycle, from onboarding and implementation to ongoing operations
• Daily monitoring of client mailboxes and timely actioning of client queries
• Coordination of task delivery across various servicing teams
• Maintain and update client information across systems (e.g., CRM, fund data tolls, internal databases)
• Managing client complaints/issues: documenting, resolving, and escalating when needed
• Prepare and deliver routine and ad-hoc reports for internal stakeholders and clients
• Assist in management of contracts, invoicing details
• Help document SOPs, and training materials for operational tasks
• Act as a backup for other team members
• Participate in cross-departments initiatives (e.g CRM cleanup, contract management cleanup)
• Work with marketing or business teams on client communications

Client Service Support Specialist

Client Operations Support professional managing client lifecycle and operational processes in the financial services industry. Organized and client-focused with strong attention to detail.

Customer Support Officer monitoring systems and responding to customer service inquiries. Involves troubleshooting and providing information to relevant teams in a 24/7 environment.

Hybrid Customer Support roles in Serbia

Browse 7 hybrid customer support roles hiring in Serbia.

7 jobs found

Customer Care Agent

Qonto

Customer Support Officer

Nexi Group

Senior Account Support Specialist – Enterprise

Evermed

Customer Support Agent

Gorgias

Customer Service Representative – German/French, Phone, Email, Chat

exciting AG

Client Service Support Specialist

Acolin

Customer Support Officer

Nexi Group