customer-success-manager

Innofactor is a leading provider of Microsoft-based solutions in the Nordic region, dedicated to enhancing digital transformation for businesses, public administration, and communities. With a focus on innovation and the latest technologies, the company employs a skilled team of nearly 600 professionals across Finland, Sweden, Denmark, and Norway. Innofactor offers a diverse range of services centered around Microsoft’s key solutions to meet the unique needs of their clients.

Innofactor is the leading driver of the modern digital organization in the Nordic Countries for its over 1,000 customers in commercial, public and third sector. Innofactor has the widest solution offering and leading know-how in the Microsoft ecosystem in the Nordics. Innofactor has nearly 600 enthusiastic and motivated top specialists in Finland, Sweden, Denmark and Norway. The Innofactor Plc share is listed in the technology section of the main list of NASDAQ Helsinki Oy.

In our inclusive work atmosphere, we support each team member to excel and make an impact. Experience our agile and Nordic work culture that prioritizes people and collaboration. Our promise to our employees is based on three pillars: Flexible and team-oriented way of working, opportunity to develop and make a personal impact and agile leadership. 

www.innofactor.com #ModernDigitalOrganization #BeTheRealYou #PeopleFirst #CreatingSmiles


Innofactor

• Haluatko mukaan rakentamaan tulevaisuuden D365-ratkaisuja hyvässä porukassa pohjoismaisessa IT-talossa?
• Asiakkainasi tulee olemaan Suomen merkittävimpiä yrityksiä ja julkishallinnon toimijoita, sekä kansainvälisesti toimivia konserneja.
• Pääset osaksi yli 100 hengen pohjoismaista Dynamics-osaajajoukkoa ja työskentelemään Microsoft Dynamics CE:n parissa.
• Työskentelet mahtavien asiakkaiden ja osaavien kollegoiden kanssa.

Konsultti, D365 CRM

Join Innofactor as a Solutions Consultant for Dynamics 365 CRM, working on projects with major Finnish clients. Collaborate with a skilled Nordic team to deliver modern solutions.

Shook Digital is a creative performance partner that combines a production studio and a software platform to design, produce, test, and optimize short-form video ads for paid social. Their Creative OS (the Shook Method) uses AI-enhanced planning and analytics plus library-based production and vetted creators to deliver scalable, data-driven creative workflows focused on improving ROAS and performance for growth and paid-social teams.

As an official TikTok Marketing Partner, Shook Digital helps bring advertisers better performance to short-form video through our SaaS platform. 

We take a modular approach to UGC production, implement robust test and learn methodologies, and utilize rapid iteration to drive incremental results. 

We provide full, managed service experiences for brands and performance advertisers, building creative that drives action at the speed of TikTok.

Shook Digital

• Build strong and long-term relationships with clients, acting as a trusted strategic partner
• Develop a deep understanding of clients’ performance goals, marketing strategies, and media ecosystems
• Provide guidance on creative strategy, testing frameworks, and performance marketing best practices
• Frequently meet your key customers across Europe in person
• Analyze campaign and creative performance data to identify trends and actionable insights
• Translate insights into clear recommendations to improve creative and media performance
• Continuously improve results through structured testing, measurement, and iteration
• Manage client onboarding and ensure successful implementation of Shook workflows
• Coordinate across internal teams (creative operations, product, partnerships) to ensure smooth execution
• Support planning and execution of creative production across channels and markets
• Drive product adoption through regular client check-ins, workshops, and training sessions
• Monitor platform usage and proactively address challenges
• Identify opportunities to expand collaboration and support revenue growth
• Gather client insights and communicate feedback to product and internal teams
• Stay up-to-date on digital trends, emerging platforms, and innovations in performance marketing

Customer Success Manager – Creative Performance

Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI-powered creative intelligence and short-video production. Collaborating with performance marketing teams across Europe.

ICEYE is a global leader in persistent Earth monitoring using synthetic aperture radar (SAR) technology. Based in Southern California, the company provides remote sensing capabilities for government, commercial partners, and the insurance sector. It delivers near real-time insights on natural catastrophes such as floods and wildfires, aiding government agencies and insurers in proactive disaster response. ICEYE's offerings include SAR data, satellite systems, and an API platform that allows customers to task a large constellation of SAR satellites. The company collaborates with entities such as NASA and the National Reconnaissance Office and offers solutions for both the insurance and public sectors.

We are a fast-growing international New Space company with employees from over 45 countries united by the same values and vision.

ICEYE delivers unmatched persistent monitoring capabilities for any location on earth. Owning the world’s largest synthetic-aperture radar (SAR) satellite constellation, we enable objective, data-driven decisions for customers in sectors such as insurance, natural catastrophe response and recovery, security, maritime monitoring and finance. Our data can be collected day or night, and even through cloud cover.

We constantly search for new talent to push the technology limits and keep making impossible possible. See our open positions and join us on this journey!

ICEYE

• Ensure European government clients successfully use ICEYE’s satellite data to manage natural disasters
• Act as the essential link between ICEYE’s radar technology and European government officials
• Ensure public sector clients actively integrate satellite data into emergency response plans
• Lead the onboarding process for clients and facilitate effective implementation of products
• Understand customer needs and provide effective solutions
• Develop and nurture relationships with key stakeholders throughout the customer lifecycle
• Monitor customer satisfaction levels and track key performance indicators (KPIs)
• Collaborate with the Sales team to support client contract renewals and identify opportunities
• Gather and analyze customer feedback for product improvements
• Keep up to date on industry trends and recommend improvements to customer success processes

Customer Success Manager

Customer Success Manager ensuring effective use of satellite data for managing natural disasters in European government sectors. Collaborating with ICEYE’s regional Solutions Sales team and overseeing client satisfaction.

• In this role you will ensure that Missions customers realize maximum value from their ICEYE solutions and drives broadening and deepening of our business relationships with them.
• You will acts as the central orchestrator of customer engagement across commercial program management, delivery, and support teams. 
• Furthermore, you will build a scalable, data-driven customer engagement model that drives long-term customer value, mission outcomes, renewals, and expansions.

Director of Customer Success – Missions

Director of Customer Success ensuring maximum value from ICEYE's solutions and fostering customer relationships. Overseeing engagement across program management, delivery, and support teams.

Hybrid Customer Success Managers roles in Finland

Browse 4 hybrid customer success managers roles hiring in Finland plus related opportunities such as client partner, account executive, account manager and customer success manager.

4 jobs found

Konsultti, D365 CRM

Innofactor

Customer Success Manager – Creative Performance

Shook Digital

Customer Success Manager

ICEYE

Director of Customer Success – Missions

ICEYE