support-engineer

Incorta is an advanced analytics platform that delivers real-time analytics on live, detailed operational data at scale. Powered by cutting-edge AI and machine learning capabilities, Incorta provides a comprehensive suite of solutions tailored for various industries such as manufacturing, retail, financial services, and government. The platform features direct connections to myriad data sources and an innovative analytics engine, enabling businesses to integrate complex data seamlessly from sources like Oracle, SAP, Salesforce, and Snowflake. Incorta’s solutions aim to democratize insights, allowing even non-technical users access to decision-ready data, enhancing business agility and informed decision-making.

Incorta provides a unified data and analytics platform that makes it quick and easy to unlock the full potential of data from multiple complex source systems. By eliminating traditional data transformation, modeling and aggregation steps, it makes 100% of data instantly ready for analysis. Pre-packaged data apps for common business applications make it easy to prepare data for analysis.

Incorta

• Deliver post-sales support and solutions to the Incorta customer base
• Resolve post-sales non-technical customer inquiries via phone and electronic means
• Address technical questions regarding the use of and troubleshooting of Electronic Support Services
• Assist the Support engineers in troubleshooting complex and technically challenging issues
• Enrich both the internal and customer knowledge Base and user community
• Provide an outstanding experience for customers and team members
• Drive continuous improvement
• Help others reach their potential

Senior Customer Support Engineer

Senior Customer Support Engineer focusing on delivering post-sales support for Incorta's business intelligence platform. Resolving technical inquiries and assisting Support engineers in troubleshooting complex issues.

Grubtech is an all-in-one SaaS platform that connects and centralizes restaurant systems — aggregating online orders, POS, delivery platforms, fulfillment and ERP — to streamline order management, menu syncing, dispatching, and real-time analytics for independent restaurants, multi-location chains, cloud kitchens, and global brands.

Grubtech is a unified commerce engine for Enterprise F&B, Grocery and Pharmaceutical Merchants using multiple online sales channels and back-end operations. Our main product, gOnline, connects all order sources to downstream systems like POS, ERP, Fleet Management, 3PLs, and Loyalty Programs. Our smart solutions help smoothen business operations and make the most of data for important decision making. Based in Dubai, Grubtech also has offices in Sri Lanka, Egypt, and Spain, serving customers in 18 markets.

Grubtech

• Provide first- and second-level technical support to customers via ticketing systems, chat, and email
• Troubleshoot issues related to: o Order flow and integrations o POS systems o Delivery platform connections
• Monitor system performance and identify recurring issues or outages
• Escalate complex technical problems to engineering or product teams with clear documentation
• Collaborate closely with Onboarding, Activations, Content, and Customer Success teams to resolve customer issues efficiently
• Ensure all support tickets are logged, tracked, and resolved within defined SLAs
• Maintain accurate documentation, FAQs, and troubleshooting guides
• Provide feedback to internal teams on product bugs, improvements, and customer pain points

Technical Support Specialist

Technical Support Specialist providing first-class technical assistance to Grubtech customers. Troubleshooting and resolving technical issues for platform, integration, and POS-related challenges.

SMART Technology Solutions is a Jeddah-based IT services firm that provides end-to-end technology solutions for businesses, including procurement of hardware/software, business applications, educational IT platforms, full IT projects and infrastructure integration, software development, cloud & DevOps, and cybersecurity services. The company focuses on helping organizations automate operations, improve productivity, secure their environments, and build scalable cloud-native systems, serving clients across Saudi Arabia, the GCC and Africa.

شركة سمارت لحلول التقنية، شركة سعودية تأسست عام 2007 ميلادي

- تدعم الشركات والمؤسسات وأصحاب الأعمال في كل احتياجاتهم التقنيّة، بإنشاء و إدارة حلول التقنية بدون الحاجة لبناء قسم خاص لتقنية المعلومات في منشأتك.
 
- تدعم الأفراد في شراء أحدث الأجهزة الإلكترونية، وموزّع رئيسي لأجهزة بووكس(متجر سمارت)

SMART Technology Solutions is a Saudi company started in 2007. 

- Supporting companies, institutions, and business owners technically in all their service needs. 
 
- Supporting individuals in purchasing the latest electronic devices, and we’re BOOX devices distributor (e-ink) - Shop.smart.sa

SMART Technology Solutions

• Lead Sev-1 and Sev-2 incident resolution end-to-end.
• Design and implement permanent fixes.
• Build and enhance automation and support tools.
• Ensure full compliance with contracts and SLAs.
• Analyze service trends and lead continual service improvement.
• Act as the owner of client satisfaction and feedback.
• Translate client needs into technical actions.
• Lead technical projects across multiple workstreams.
• Coach and supervise L1 and L2 teams.


Senior Technical Support Engineer

Senior Technical Support Engineer responsible for incident resolution and technical project delivery, leading client satisfaction initiatives in IT services.

A dynamic solution provider, passionate about building smart, modular, comprehensive, and sustainable solutions for today’s world of business. We resolve problems, improve operations and enhance customer experience through technology as we help our clients find better, smarter ways to perform business and modernize the way they work. Throughout the years our 400+ Skilled engineers have been strongly committed to our 100+ enterprise Customers’ satisfaction by helping them overcome their challenges and supporting their journey towards a more agile business in more than 14 Countries. Advansys is part of INTRO Group; a private conglomerate established in 1980 with the mission of investing and actively managing companies in diversified industries. INTRO Group’s solid foundation started with the establishment of INTRO Trading & Contracting in 1980, which mainly aimed to serve and aid the Egyptian  economy through investments, partnerships, and alliances
We are specialized in a wide array of premium services, including Digital Transformation, Operations Technology services, and Outsourcing.

Since its establishment in 2014, Advansys ESC has empowered more than 50 enterprise customers across 22 different cities on five continents

Advansys ESC is part of INTRO Group, which was founded in 1980 and currently employs more than 2,500 skilled calibers. The group encompasses a wide range of companies in several sectors, including oil and gas, construction, pharmaceutical, engineering, and trading and commercial representation.



Advansys

- **Provide technical support** for RAID-related systems, resolving issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.
- **Monitor system performance** and proactively identify areas for optimization in data pipelines, SQL queries, and Spark jobs.
- **Troubleshoot issues** related to data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, ensuring minimal downtime.
- Work with the development and data engineering teams to implement **bug fixes, performance enhancements**, and **system upgrades**.
- **Perform root cause analysis** for recurring issues and implement long-term solutions.
- Support data integrations, ETL processes, and workflows, ensuring they run efficiently across systems.
- **Assist in the automation** of common support tasks using Python scripting and SQL automation.
- Manage and troubleshoot issues with **distributed data processing** platforms like Apache Spark, ensuring data jobs are running as expected.
- Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal teams.
- **Collaborate with cross-functional teams** including Data Engineers, Analysts, and Developers to provide timely and effective support.
- Assist with **deployments and system upgrades**, ensuring minimal disruption to ongoing operations.


Senior RAID Support Engineer

Technical Support Engineer at Advansys providing support for RAID-related systems and troubleshooting various data technologies. Collaborating with cross-functional teams to enhance efficiency and resolve issues.

Business Technology,  es una empresa fundada por profesionales emprendedores, proactivos, y de reconocida experiencia, con la misión de ser identificados por nuestros clientes, aliados de negocios y colaboradores por nuestra capacidad para brindar soluciones en Tecnología de la Información, enfocados en la calidad del servicio.

Nuestra empresa se especializa en soluciones de:
• Administración de Seguridad Perimetral, Endpoints, Mensajería y Web.
• Consolidación, Administración, Almacenamiento y Virtualización de Servidores.
• Continuidad de negocio, Recuperación y Alta Disponibilidad.
• Riesgos para información y cumplimiento.
• Operaciones de Infraestructura.
• Licenciamientos Corporativos.
• Capacitaciones Certificadas.

Nuestra propuesta constan de Soluciones Integradas, orientadas a brindar la mejor relación Costo-Beneficio, escalabilidad e integración modular con los recursos actuales; Complementamos nuestra propuesta con servicios de Consultoría, Instalación, Capacitación y Soporte Técnico; ofreciendo una solución integrada y personalizada.

Todos nuestros Colaboradores, Ingenieros, Técnicos y Consultores TI cuentan con una amplia experiencia en el diseño, implementación, gestión y administración de proyectos que garantizan un bajo costo de propiedad (TCO) y un rápido retorno de inversión (ROI).

BTECH

• Provide hands-on end-user support across Windows, macOS, Android devices, and Microsoft 365 platforms.
• Manage incidents and service requests through the ITSM platform with full ownership from intake to resolution. Troubleshoot endpoint, identity, access, and connectivity issues, including MFA, VPN, and device compliance.
• Support device lifecycle activities and ensure SLA adherence, service quality, and clear user communication.
• Contribute to operational improvement, documentation, and continuous service optimization initiatives.

Support Engineer

Support Engineer providing front-line technical support to corporate end users at B.TECH's b_labs. Managing user issues across multiple devices and collaborating for service continuity.

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FlapKap

• Configure the policies in Bitdefender
• Manage the Splashtop account
• Handle complex server/cloud issues.
• Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA).
• Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups).
• Coordinate with vendors (ISPs, hardware suppliers, security tools).
• Support teams with hardware/software issues, license renewals, and basic integrations
• Assist with data privacy and security compliance

Senior IT and Technical Support Specialist

Senior IT & Technical Support Specialist managing IT operations for a startup. Overseeing network security, server issues, and vendor coordination in a hybrid working environment.

RSA is a commercial and personal insurance company operating in the UK, Ireland and Europe, now rebranding as Intact Insurance. It provides a range of insurance products including commercial (construction, marine, motor fleet, liability, professional, property, accident & health, renewable energy), personal tenants contents policies, and specialist risk consulting and claims services. RSA works closely with brokers and corporate clients, is authorised and regulated by UK financial regulators, and is part of Intact Financial Corporation.

With a 300-year heritage, RSA is a multinational personal and commercial insurer operating across Europe.

We have significant businesses in the UK and Ireland while RSA Luxembourg serves brokers and customers in Belgium, France, Spain and the Netherlands.

RSA employs over 4,500 people and, in 2021, became a wholly-owned subsidiary of Canadian insurer Intact Financial Corporation (TSX: IFC). Intact is the largest general insurer in Canada, and a leading provider of global specialty insurance.

• Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
• Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution
• Participates in and leads conference calls with customers
• Knows their audience and articulate accordingly
• Participates in eServices content creation (self-service) and maintenance such as Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
• Validates technical information and issues early warning and disseminates information as needed
• Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
• Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
• Works toward becoming subject matter expert in a particular area or areas
• Applies systems analysis techniques and procedures to determine hardware or software systems functionality
• Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions
• Mentors and/or coaches less experienced TSEs
• Helps develop and participate in presentations and informal training for other TSEs
• Responsible for sharing all acquired knowledge concerning problem resolutions; leads efforts in facilitating problem re-creation and failure analysis systems level issues
• Contributes to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills

Technical Support Engineer 2

Technical Support Engineer managing customer technical issues and providing RSA solutions. Assisting with identity and access management for RSA’s enterprise clients globally.

Hybrid Support Engineers roles in Egypt

Browse 7 hybrid support engineers roles hiring in Egypt plus related opportunities such as it support.

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