growth-marketing

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. Building great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent worldwide. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts, aiming to change how the world communicates.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are entirely in-house developed, and we are proud of all the talents we have in our company!

Infobip

• Build and maintain trusted relationships with assigned Tier 2 clients to support overall customer health, retention, and growth
• Act as the main point of contact for clients, managing business and technical expectations, supporting escalations, and driving product and service adoption
• Meet and exceed quarterly KPIs related to gross profit, margin percentage, cross-sell opportunities, net revenue retention, and Tier 2 to Tier 1 transitions
• Ensure proper client account setup and maintenance, including account creation, routing, sender registration, and content filtration in line with agreed business scope
• Analyze and forecast client traffic, taking timely actions to maximize revenue, minimize losses, and support sustainable business growth
• Collaborate closely with internal teams such as Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, Self Service, and others to fulfill client requirements and ensure smooth customer transitions
• Maintain accurate records of client interactions, activities, and opportunities using internal tools such as Salesforce, Qlik, and Service Utilities

Mid Market Customer Growth Associate, Swedish Speaker

Customer Growth Associate driving satisfaction and business growth for Tier 2 clients at Infobip. Building relationships and collaborating with teams to maximize value from the platform.

• Build and maintain trusted relationships with assigned Tier 2 clients to ensure overall customer health and business growth, regularly sharing Infobip’s strategy and roadmap
• Act as the main point of contact for clients regarding their business and technical expectations, managing technical escalations and driving product and service adoption
• Coordinate with internal teams (Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, etc.) to deliver timely solutions tailored to client needs
• Understand clients’ organizational structures and processes related to selecting and implementing new solutions
• Meet and exceed quarterly KPIs focused on gross profit, margins, and cross-sell opportunities to drive business growth
• Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations, enabling smooth client operations
• Monitor and take proactive measures to minimize financial and operational risks in collaboration with Revenue Assurance
• Analyze and forecast client traffic, making data-driven decisions to sustain growth and maximize revenue
• Provide constructive feedback and support improvements in Infobip’s internal tools for account management, traffic monitoring, and troubleshooting
• Maintain up-to-date records of client interactions and opportunities in Salesforce
• Influence Infobip’s customer experience by continuously representing the client perspective internally

Mid Market Customer Growth Executive

Mid-Market Customer Growth Executive at Infobip ensuring client business growth and satisfaction through relationship management and collaboration with internal teams.

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
• Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).

Customer Growth Executive, German Speaker

Customer Growth Executive at Infobip driving client success and satisfaction with cloud communication solutions. Fostering relationships and coordinating teams for optimal customer experiences across various markets.

• Build and maintain trusted relationships with assigned Tier 2 clients
• Act as the main point of contact for clients
• Coordinate with internal teams to deliver timely solutions
• Understand clients’ organizational structures and processes
• Meet and exceed quarterly KPIs
• Ensure proper client account setup
• Monitor and take proactive measures to minimize risks
• Analyze and forecast client traffic
• Provide constructive feedback on internal tools
• Maintain up-to-date records of client interactions

Mid-Market Customer Growth Executive at Infobip focusing on enhancing client relationships and driving business growth through outstanding customer experiences.

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
• Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunitiesn dedicated tools (SF).
• Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets.
• Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

Customer Growth Executive

Customer Growth Executive at Infobip driving client satisfaction and business growth while managing partnerships. Collaborating across teams to enhance the customer experience and maximize platform value.

Hybrid Growth Marketing Managers roles in Croatia

Browse 5 hybrid growth marketing managers roles hiring in Croatia plus related opportunities such as digital marketing, product marketing, performance marketing and seo marketing.

5 jobs found

Mid Market Customer Growth Associate, Swedish Speaker

Infobip

Mid Market Customer Growth Executive

Infobip

Customer Growth Executive, German Speaker

Infobip

Mid Market Customer Growth Executive

Infobip

Customer Growth Executive

Infobip