support-engineer

Teltonika is a Lithuania-based IoT products and solutions company that designs, manufactures and sells industrial-grade telematics and networking hardware and complete IoT solutions including telematics trackers, industrial networking equipment, EV chargers, telemedicine devices and security systems. The company targets B2B customers, emphasizing easy installation, remote updates, dedicated support and significant R&D and manufacturing investment to deliver robust, enterprise-ready IoT products and services.

Teltonika is a rapidly growing company group with considerable experience in the design, manufacturing, and B2B sales of high-quality IoT devices. We believe in the future of IoT just as strongly as the founder of Teltonika believed in it when he started this business in 1998.

We strive for innovation and generate new ideas on developing disruptive technologies that would help people and have everlasting value. We aspire to become one of the global leaders in providing unique IoT solutions that contribute to making people’s lives easier. 

Easy Key to IoT! This is the name of our long-standing campaign that aims at making the experience with our products easy and user-friendly.

🔹 Dedication to our clients:
We always aim to provide professional services to our clients. We focus on quality, reliability, and ease-of-use of our products and services because we value our clients, their time, and efforts. We invest not only our hard work in building our products but also our knowledge and expertise in helping clients with their projects and supporting them along the way. 

We believe in caring and nurturing business relationships which help both sides to grow and unlock full potential. Teltonika’s mission is to be close to clients on every continent of the world to help them in any question and contribute to making their projects successful.

🔹 Dedication to our employees:
While proactively searching for new ideas and new ways on how to create more value for our clients, we also hope to create a better future for our employees. We are always ready to welcome curious, inventive, and creative professionals to our teams on every continent.  

We care for our employees’ ambitions and ensure that they have opportunities to train, broaden their knowledge, advance their careers, and grow together with Teltonika. We motivate them to pursue their personal and professional goals.

Teltonika

• Consult employees and customers on devices/solutions related technical issues
• Solve technical issues and look for a way to reduce them
• Prepare technical documentation and technical tasks
• Prepare and provide training for employees and clients about our company’s products and solutions
• Propose different ways on how to incorporate our devices for various use cases
• Guide colleagues and customers by preparing wiki documentation or training.
• Test and perform quality assurance of the solution in the Americasregion

Technical Support Engineer – Networking Solutions

Technical Support Engineer for Networking Solutions at Teltonika de Chile. Providing technical support and training on networking devices to employees and clients in a hybrid work environment.

Freelance Latin America is a staffing solution that connects businesses with top-tier, bilingual remote professionals from South America. By providing a fully managed service, they handle all aspects of hiring, including recruitment, onboarding, and payroll, offering companies cost-effective staffing solutions without compromising quality. Their services cater to various industries, enabling organizations to benefit from exceptional talent while maintaining time zone compatibility and easy communication.

At Freelance Latin America, we believe that businesses and individuals can achieve more with the right talent. That's why we provide cost-effective, qualified, adaptable, and independent freelance talent in all areas of expertise.
 
Our talent pool includes professionals in all areas, like administrative assistance, IT support, marketing, sales, web development, and many more.

We understand that finding the right talent can be a challenge, especially for small and medium-sized businesses. That's why we offer recruitment and headhunting services, where we find talent in Latin America that adjusts to the profile requested by companies, performing a selection and recruitment process for them. 

We schedule psychological interviews with all candidates before presenting them to the client and entering our extensive database of talented freelancers. 👍🏼

In addition, we also provide placement services, where Freelancers have complete access to a pleasant workspace to ensure effectiveness. This includes a high-performance computer, a desk, a comfortable chair, international phones, several global satellite internet providers, and local internet providers for the best work experience at a home office or a coworking space with all the amenities mentioned before and more, all for the convenience of our freelancers. 

After more than 6 years, our satisfied customers have been growing, and so has this company, giving more opportunities to more than +150 Latin American talents, which has allowed us to open branches in Colombia and Argentina, and we are looking forward to expanding to other Latin American countries.

Are you looking to learn more about us? 💻 Make sure to visit our website and follow us on all our social media accounts to get daily information from Freelance Latin America. 

Freelance Latin America

• Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
• Diagnose and troubleshoot technical problems related to hardware, software, and networking.
• Document all interactions and resolutions accurately in the ticketing system.
• Escalate complex problems to relevant technical teams when needed

Technical Support Specialist – CL

Technical Support Specialist providing frontline customer assistance for technical inquiries and troubleshooting. Engaging with customers via phone, email, and chat to ensure satisfaction and resolve issues.

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

Headquartered in Palo Alto, ServiceRocket is a trusted partner to thousands of enterprises including Atlassian, Salesforce and Meta. As a tech-enabled services company, our people and technology reduce complexity and accelerate growth.
 
Customer success is at the heart of what we do. We delight our customers every day.
 
Our diverse team of Rocketeers collaborate across Asia, Australia, Europe, North and South America. Their commitment, to the success of our partners, customers and each other, fuels The Rocket. 
 
We’ve got your back.

ServiceRocket

• Communicate efficiently and effectively with our customers
• Own customer communications and issues from initial contact until resolution
• Become an encyclopedia of knowledge about relevant products and their capabilities and common application
• Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
• Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
• Resolve issues raised within SLA with the aim of preventing future problems
• Learn, document, and share knowledge with others

Intern, Customer Support Engineer

Intern assisting with customer support in Santiago for ServiceRocket. Responsible for troubleshooting, diagnosing, and providing solutions for technical problems.

TINET is a company that delivers impact solutions and growing advantage for its clients. Our team is passionate to add value and solve problems.

Since 2002, we have developed a great trusted relationship with our clients and partners. Our principle is "add value to our clients by a team of excellence, with a long term strategic vision"​.    

Our work is intended to provide a benefit to the organizations we work with. We focus our resources, leverage expertise, and drive excellence in all we do,  always in a collaborative and authentic vision.

TINET S.A.

• Diagnosticar y resolver incidentes técnicos de nivel 2 y 3, asegurando cumplimiento de SLA.
• Analizar logs, APIs y bases de datos para identificar causas raíz de errores o desviaciones.
• Escalar casos críticos al equipo de desarrollo (proporcionando información detallada y contextualizada para su resolución).
• Definir cuándo un caso debe escalar a nivel 3.
• Documentar hallazgos, soluciones y pasos técnicos en las herramientas de gestión.
• Retroalimentar con hallazgos técnicos, patrones de uso o vulnerabilidades detectadas.
• Identificar oportunidades de automatización o mejora de procesos de soporte.
• Desarrollar scripts o herramientas simples que faciliten el diagnóstico o validación técnica.

Analista de soporte de producto

Product Support Analyst at Tinet responsible for technical support of AI-based products. Diagnosing issues and collaborating with teams for resolution in a hybrid work environment.

Hybrid Support Engineers roles in Chile

Browse 4 hybrid support engineers roles hiring in Chile plus related opportunities such as it support.

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