user-researcher

KUBRA is a leader in customer experience management solutions, offering a comprehensive range of services such as billing and payments, customer communications, and digital solutions for various industries. Their products and services include KUBRA EZ-PAY for on-demand payments, iDoxs for E-Billing, iMail for document printing and mailing services, Notifi for alerts, and comprehensive analytics platforms. KUBRA caters to industries including utilities, insurance, government, auto finance, healthcare, mortgage, telecom, and waste management. They emphasize improving customer satisfaction, reducing costs, and enhancing compliance through innovative omni-channel solutions. Their platforms integrate advanced technology, including AI and mobile applications, to streamline processes and enhance customer interactions.

KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than one billion customer experiences annually, KUBRA services reach over 40% of U.S. households. KUBRA is an operating subsidiary of the Hearst Corporation.

KUBRA

• Conduct exceptional user experience research and provide high-quality insights to help discover, innovate, identify, and validate ideas through collaboration.
• Work closely with cross-functional teams to gather requirements, recruit for and conduct mixed-methods research methodologies, and communicate findings to the stakeholders.
• Translating findings into actionable recommendations and advocating research findings to diverse audiences via presentations or async documentation.
• Advocate for user-centered design, aligning design decisions with user needs and business goals.
• Actively contributes to the optimization of UX research processes and workflows to improve research efficiency.
• Collaborate with Product Design, Product and Development to identify and prioritize research opportunities.
• Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, surveys, evaluative unmoderated studies, and usability testing.
• Communicate results, translating findings into actionable recommendations and advocating research findings to diverse audiences through written and oral presentations.
• Actively participate in projects and recurring team meetings.
• Contribute to the optimization of UX research processes and workflows to improve research efficiency.

UX Researcher

UX Researcher at KUBRA conducting user-centered research to enhance customer communication solutions. Collaborating with product, design, and engineering teams to deliver impactful insights.

Stay22 is a software platform that helps publishers, creators, and event organizers monetize travel intent on their sites by automatically inserting affiliate offers and interactive maps. Its products include a script that finds and upgrades missed affiliate links, AI tools (Roam) to detect booking intent and optimize offers, and map-based booking widgets for events and tickets. The company targets travel bloggers, publishers, and ticketing/event platforms with a B2B SaaS solution that processes large volumes of travel transactions and increases affiliate revenue.

Stay22 is a content monetization platform that helps publishers, creators, and events & ticketing platforms drive new revenue from their content through travel partnerships. Our technology captures high-intent readers without disrupting the user experience or taking up valuable ad space.

In 2025, Stay22 reached more than 4 billion users and helped generate over $1 billion in travel bookings, making us a trusted partner to publishers and travel organizations worldwide.

Stay22

• Build and lead the UX research practice at Stay22: define standards, processes, methodologies, and tools, as well as participant management (defining target segments, recruiting representative profiles, etc.) to ensure reproducible, high-quality research.
• Empower Discovery led by PMs and Designers: review research plans, advise on methodology selection, provide templates and practical guides, and support teams throughout the process.
• Serve as the organization-wide quality guardian for research, ensuring rigor, consistency, and the delivery of actionable results.
• Conduct hands-on discovery research for strategic, high-risk, or ambiguous initiatives, including the exploration of new opportunities.
• Regularly synthesize research conducted across teams (e.g., quarterly) to identify cross-cutting themes and shared opportunities.
• Manage and evolve core artifacts such as personas and customer journey maps as living documents used by all departments.
• Maintain a centralized research repository to ensure learnings are discoverable, reusable, and inform decision-making.
• Collaborate closely with Product, Design, Data, and Leadership to influence both product execution and strategic direction.
• Promote continuous discovery and a mixed-methods approach (qualitative + quantitative), adapted to context and level of risk.

Senior UX Researcher

Senior UX Researcher responsible for building and scaling user research practices at Stay22. Join a growing team revolutionizing travel media and enhancing user experiences through effective insights.

Kabam is a leading game developer known for its innovation and passion for gaming and geek culture. As part of Netmarble, Kabam focuses on creating top market games and hires top talent to drive their projects forward. They have developed popular titles in collaboration with major brands like Marvel and Disney. Kabam operates in various locations including Vancouver, Los Angeles, and Montreal, and continues to be a frontrunner in the gaming industry.

Kabam is a world leader of developing entertaining, immersive, and highly social multiplayer games. We merge consumer behavior with the art of game design to create experiences that millions of players worldwide enjoy. Each game has raised the gaming benchmark, bringing players high-quality graphics, next-generation technology, and revolutionary gameplay. 

We have partnered with leading entertainment brands like Disney, Hasbro, and Universal to create games based on some of the world’s most iconic franchises.

Our games have generated hundreds of millions of downloads, including Marvel Contest of Champions, Disney Mirrorverse, Shop Titans, Transformers: Forged to Fight, Mini Guns, Fast & Furious 6: The Game, Fast & Furious: Legacy, and Blastron. Many of these games have also received multiple awards such as Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, we have studios and offices in Vancouver, Montreal, Charlottetown, Los Angeles, San Francisco, Austin, and Seoul. 

Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam

• Assisting in data collection through interviews, usability studies, or survey analysis.
• Observing participants and note-taking during sessions.
• Coding video and interviews for analysis.
• Gaining insights into what motivates players to play games.
• Assisting in setting up and preparing research studies.
• Support with recruiting participants for research studies.
• Learning about new research methodologies, both quantitative and qualitative.
• Developing a basic understanding of game user research.
• Learning about the game development process and how user research supports it.
• Developing strong relationships with the research team.
• Collaborating with the research team to contribute to research efforts.

User Research Co-op

User Research Intern assisting with research studies and data analysis at Kabam. Mentorship opportunities from experienced user research team available in Vancouver office.

Nokia is a B2B technology innovation leader in networking, providing advanced network solutions to enterprises, service providers, and the public sector worldwide. The company focuses on creating networks that are secure, resilient, and capable of connecting people, machines, and devices globally. Nokia is advancing technologies like 5G, AI, and quantum-safe networks, and it collaborates extensively to drive technological innovation forward. Through its Nokia Bell Labs division, the company also leads in pioneering future technologies, aiming to transform digital potential across various industries.

At Nokia, we create technology that helps the world act together. 

As a B2B technology innovation leader, we are pioneering the future where networks meet cloud to realize the full potential of digital in every industry.

Through networks that sense, think and act, we work with our customers and partners to create the digital services and applications of the future. 


For our latest updates, please visit us online www.nokia.com  

To view open positions and to apply, please visit: www.nokia.com/careers  

Nokia

• Apply knowledge of methodology and practices of social science research.
• Work with cross-functional team members to define and prioritize research and develop UX metrics.
• Conduct empirical research to identify and extract meaningful patterns of user behavior.
• Generate user experience insights that will help drive product improvements.

User Experience Researcher – Co-op/Intern

User Experience Researcher enhancing user experience through research-driven insights at Nokia. Collaborate with teams to define research initiatives and analyze user behavior patterns.

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