application-engineer

Mobilint, Inc. is a leading provider of high-performance AI chips designed for on-device and on-premises AI applications. The company focuses on delivering NPU solutions that optimize AI tasks at the edge, achieving impressive performance levels while maintaining low power consumption. Mobilint's products support a wide array of machine learning frameworks and offer a user-friendly full-stack SDK, making it easier for developers to integrate advanced AI capabilities into their edge devices. With a commitment to innovation in edge AI and a proud membership in MLCommons, Mobilint is shaping the future of AI technology.

We provide accelerated AI chip solutions through the vertical integration
of co-optimized algorithms, software, and hardware technologies.

Mobilint, Inc.

• Provides comprehensive and professional customer support to ensure customer satisfaction.
• Triaging new support incidents, testing biometric sample applications with our Native and Web SDKs, and providing customer solutions either directly or via escalation processes.
• Maximizing customer satisfaction on application development issues by understanding our customer’s needs, consulting with our software development team, and providing technical solutions.
• Support readiness testing of new product releases, its documentation, SDKs, and sample apps.
• Delivering and tracking Daon IdentityX software releases and documentation to customers.
• Building customer reference environments in AWS using the Daon sample mobile apps as health checks.
• Authoring, publishing, and updating knowledge base articles and web content.
• Tracking and managing Daon and third-party software licenses.
• Administer and improve our Customer Support Portal and other business tools.
• Participate in the on-call weekend rotation as remote support for the global “follow the sun” model.
• Maintains a positive, empathetic, and professional attitude toward customers always.
• Responds promptly to customer inquiries.
• Communicates with customers through various channels, chat, email & phone.
• Obtains product mastery to respond to customer concerns promptly and accordingly.
• Keeps records of customer interactions, transactions, comments/complaints/feedback.
• Regularly Communicates and coordinates with colleagues as necessary.
• Provides feedback on the efficiency of the customer service process.
• (Potential) 2-3 hours work schedule shift to cover Singapore Business hour.

Application Support Engineer

Application Support Engineer providing technical support and troubleshooting for biometric identity assurance software at Daon in Canberra. Ensuring customer satisfaction and maintaining system reliability through comprehensive support services.

Heidi Health is an AI-powered medical scribe platform designed for clinicians in various healthcare settings. It helps decrease the time spent on administrative tasks like note-taking, insurance processing, and result finding, thereby allowing clinicians to focus more on patient care. The platform supports multiple types of healthcare professionals including psychologists, dietitians, vets, medical doctors, nurses, and others, leveraging artificial intelligence to enhance efficiency and accuracy in clinical documentation. The goal is to provide an intuitive, efficient tool that integrates seamlessly with healthcare workflows to improve the quality of care and clinician satisfaction. It emphasizes privacy and security, featuring hospital-grade standards to protect sensitive health information.

A team of doctors, designers and engineers trying to eliminate missed and delayed diagnosis in the world. We are passionate about bridging the gap between the care experience patients want, and the care GPs can provide with resource limitations.

Heidi Health

• Lead secure architecture work early: threat model features, define security requirements, and propose concrete architecture options
• Design and standardise secure patterns for authentication, session management, and token handling across services and client applications
• Design and review authorisation models and access control patterns (policy enforcement, fine-grained controls)
• Establish secure API architecture patterns: validation and normalisation, rate limiting, abuse resistance, and observability signals
• Build libraries, templates, and reference implementations so teams can adopt secure patterns with minimal friction
• Shape security testing and feedback loops (static and dynamic testing, dependency scanning) so they reinforce architecture choices and stay actionable
• Contribute to the wider security program by turning recurring application risks into standards, shared components, and engineering guidance

Staff Application Security Engineer

Staff Application Security Engineer partnering with product and engineering teams for secure architecture. Building systems to handle sensitive data for healthcare providers.

RS is a company that specializes in sales and consulting services, emphasizing the importance of delivering products that provide clear value to its customers. Since its founding, RS has aimed to be a leader in the sales industry, fostering a strong team environment that prioritizes employee development and customer satisfaction. The company showcases its commitment to quality and transparency, as well as its successful history with numerous completed projects and industry awards.

Imagine a global group committed to driving innovation and inspiration. 

Put simply, RS Group is a global integrated brand of experts - all aligned to deliver product and service solutions for our industrial customers.  

With solutions to help with inventory, maintenance, integrated supply, safety and purchasing, alongside an ever-evolving product range and award-winning customer service - we know we can make your life easier.

And rest assured, being an ethical and responsible business underpins everything we do. We want to work with you to help build a better world. 

That’s why Environment, Social and Governance (ESG) is at our heart, driving our commitment to deliver long-term benefits through our 2030 ESG action plan - with a focus on sustainable solutions.

One Brand, One Team, One Culture.

• Will provide application knowledge and support on key strategic product offering
• Attend site as and when required to understand customer application and needs and provide solutions from defined product offering
• Able to handle enquiries professionally by phone, emails, etc including walk in customers.
• Support the market GM/Sales Manager on deep technical or industry sector related topics.
• Build knowledge bases on prioritized products, FAQs, product comparison charts, alternative products, etc.
• Product / Category training to sales team and customers.
• Align and collaborate with the Product & Supplier Managers in NPI selection and prioritization.
• Deep understanding of electrical / electronic product range, technical content, and applications.
• Review and enhance technical documentation, schematic design, etc.
• Measure and achieve set revenue growth objective
• Support X Reference Team with BOM management as required Provide guidance and insight into certain industry sectors in term of product requirements, challenges
• Support Sales and marketing team on technical value propositions and solutions.
• Identify project or spec-in opportunity with the customers / end users.
• Work with customer end users and internal sales team to provide the professional technical advice.
• Support the industry trade show events and tech demos.
• Assist marketing team with technical content including text and physical products.
• Occasionally support customer meetings throughout the entire sales process, from opportunity identification to post sales and maintenance.
• Contribute to responding to RFQ, creating product presentations, customer training, etc.

Application Engineer

Application Engineer responsible for supporting customers with product application and implementation. Driving business growth through technical expertise in Electronics, Electrical, or Mechanical fields.

RecordPoint is the Data Trust Platform, bringing calm to the chaotic world of data.  

We’re letting organizations discover, govern, and control their data for tighter compliance, more efficiency, and less risk. Businesses can trust that their data is accurate, private, and safe everywhere, all the time, for consistent confidence that’s backed by RecordPoint expertise and support. With RecordPoint, you can: 

- Turn data chaos into data trust. Automatically manage all your data in place – wherever it lives – so you can make informed decisions that earn customer trust and give you a competitive advantage.  

- Take data management off your daily to-do list. Know that your data is managed efficiently and consistently at scale with a platform that molds to how you do things (not the other way around).   

- Work with an expert partner who gets your challenges. Trust starts with knowing deep down that your data is organized, secure and ready for work – and our whole team is here to support you along the way.  

The customizable platform is comprised of records management and data lineage tools that work together to give you full context throughout the data lifecycle. 

Know what data you have and where it is, with continuous data inventory and data categorization. Make better data migration and minimization decisions, and safeguard for privacy, security and governance. 

RecordPoint

• Maintain a deeper understanding of the products, services, and systems they support.
• Handle more complex technical issues and perform advanced troubleshooting to diagnose and resolve problems.
• Take ownership of escalated issues, ensuring a swift and effective resolution.
• Become the subject matter experts in specific areas of the product.
• Collect feedback from customers regarding product improvements and collaborate with product and engineering to enhance the product offering based on customer input.
• Conduct root cause analysis to identify the underlying problems and communicate with engineering to help prevent similar issues from occurring in the future.
• Contribute to or update technical documentation, knowledge base articles, and FAQs to ensure that Level 1 support and end-users have access to accurate and up-to-date information.
• Review and improve internal process to optimise support efficiency and stay up to date with industry best practice.
• Provide training and guidance to Level 1 support agents to help them handle more complex issues in the future.
• Provide onboarding services for customers
• Overall, Support plays a crucial role in resolving challenging product, business and technical issues and providing a higher level of expertise to customers or end-users.

Application Support Engineer at RecordPoint providing technical support for SaaS data management product. Maintaining customer satisfaction through advanced troubleshooting and collaboration with internal teams.

RS is a global B2B digital distributor and e-commerce destination offering products and service solutions for industrial design, manufacturing, maintenance and repair. A FTSE-listed, multi-billion-pound company operating in over 30 countries and shipping tens of thousands of parcels daily to professional customers, RS provides online product catalogues, technical support and supply solutions to manufacturers, service teams and maintenance professionals.

We are a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

• S/he is responsible for supporting our customers for the selection, application / implementation, usage / functionality, quality, training, etc to support the business growth in the market.
• The role is critical in the rapid expansion of the technology proposition across product and services.
• S/he should have industry experience and is able to provide guidance and insight into the product requirements in certain industries, and thus able to influence customer’s choice / product selection.
• Will provide application knowledge and support on key strategic product offering.
• Attend site as and when required to understand customer application and needs and provide solutions from defined product offering.
• Able to handle enquiries professionally by phone, emails, etc including walk in customers.
• Support the market GM/Sales Manager on deep technical or industry sector related topics.
• Build knowledge bases on prioritized products, FAQs, product comparison charts, alternative products, etc.
• Product / Category training to sales team and customers.
• Align and collaborate with the Product & Supplier Managers in NPI selection and prioritization.
• Deep understanding of electrical / electronic product range, technical content, and applications.
• Review and enhance technical documentation, schematic design, etc.

Application Engineer supporting customers with technical knowledge and solutions in Electronics and Industrial sectors. Focusing on industry experience to ensure business growth.

LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.

LivePerson is a leading Conversational AI company creating digital experiences that are Curiously Human.

Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like HSBC, Orange, and GM Financial, can now meet consumers where they are across social media, messaging, email, voice, and more. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the world.

To talk with us or our Conversational AI, visit liveperson.com

LivePerson

• Be the senior technical focal point and ultimate escalation point for complex, high-severity customer issues.
• Own the end-to-end lifecycle of assigned cases, driving issue resolution within defined SLAs.
• Act as the support liaison and critical bridge between the customer, Product Management, R&D, and various Business Units to drive issue resolution.
• Serve as the product SME, collaborating directly with Product Developers to analyze recurring issues and define requirements for next-generation troubleshooting tools and methods.
• Mentor and educate the wider support team to increase internal knowledge and drive down case processing time.
• Participate in an on-call duty rotation for high-severity issues.

Senior Application Support Engineer

Senior Application Support Engineer resolving complex backend issues at LivePerson. Acting as Subject Matter Expert and mentoring support team in innovative troubleshooting solutions.

Hybrid Application Engineers roles in Australia

Browse 6 hybrid application engineers roles hiring in Australia plus related opportunities such as software engineer, solutions engineer, technical consultant and systems engineer.

6 jobs found

Application Support Engineer

Mobilint, Inc.

Staff Application Security Engineer

Heidi Health

Application Engineer

RS

Application Support Engineer

RecordPoint

Application Engineer

RS

Senior Application Support Engineer

LivePerson