Workers Compensation Claims Representative managing claims independently with minimal oversight. Conducting thorough investigations and negotiating settlements for insured parties in a hybrid work environment.
About the role
- LMI Claims Specialist assessing and managing complex LMI claims for QBE’s insurance team. Delivering high-quality outcomes while providing technical expertise and compliance oversight.
Responsibilities
- Assess and manage complex LMI claims end to end, while providing technical expertise, insights and coaching to uplift capability across the team
- Play a key role in ensuring high‑quality outcomes, strong compliance, and delivering a consistently positive customer experience
- Assess and manage complex LMI claims, including property realisations and claim submissions, ensuring accuracy and timeliness
- Provide technical leadership, coaching and mentoring on complex claims matters
- Ensure compliance with all legal, regulatory, industry and QBE policy requirements
- Identify policy gaps, process improvements and contribute to maintaining LMI claims manuals, policies and lender guides
- Manage claim escalations, inbox workflows, customer queries and key stakeholder interactions
- Deliver claims insights, identify emerging trends and lead indicators to support effective risk management
- Support audits, operational and contractual reporting, and complaint handling ensuring effective and timely stakeholder engagement.
Requirements
- Experienced in retail property lending, banking or LMI‑related roles
- Proven experience in mortgage or LMI claims assessment and property realisations
- Strong knowledge of the mortgage lifecycle, including origination, hardship, arrears and property realisations
- Sound understanding of relevant regulations (e.g. NCCP, Privacy Act, GICOP, Insurance Contracts Act)
- Experience holding a Delegated Credit or Underwriting Authority (preferred)
- Advanced problem-solving skills, strong communication and coaching capability with a collaborative team focused approach
Benefits
- ‘Hybrid Working’, a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Claims Specialist I handling auto and general liability claims at AIG. Investigating, evaluating, and resolving claims with a focus on customer service and timely resolution.
Aviation Claims Analyst IV responsible for handling aviation claims at AIG. Involves adjusting aircraft physical damage claims and managing stakeholders in the aerospace sector.
Senior Claims Adjuster managing high exposure casualty and specialty claims for Hamilton. Responsible for mentoring staff, analyzing claims, and ensuring compliance with corporate guidelines.
P&C Claims Representative providing high - level customer service in processing property and casualty insurance claims. Responsibilities include client liaison, documentation, and claims management.
Bilingual Disability Claims Specialist in Group Insurance managing claims, coordinating with stakeholders, and ensuring compliance. Working across diverse fields to support recovery and client relationships.
Bilingual Disability Claims Analyst in Group Insurance delivering expert client service and managing risk strategies. Collaborating with diverse teams to ensure successful claim outcomes and stakeholder communication.
Claims Adjuster handling Kasko and car liability claims from start to finish. Working in a hybrid model from Hamburg, Berlin, or Frankfurt.
Field Claims Adjuster in a hybrid role at ClaimsPro supporting claims in Prince Albert area. Actively adjusting claims and ensuring business development opportunities are maximized.
Claims Adjuster I responsible for investigating physical damage claims on vehicles. Working under Claims Supervisor to evaluate, settle, or deny claims in Omaha, Nebraska office.