Analyst facilitating the digital integration of planning and execution with Localiza's strategic areas. Focusing on data - driven insights and improvements in S&OP processes.
About the role
- Service Analyst responsible for managing IT services and ensuring effective business relations at Müller UK & Ireland. Collaborating with IT functions to maintain services and assets efficiently.
Responsibilities
- Manage the configuration management life cycle
- Maintain the Cl database and link it to other tools within Group IT
- Analyse, plan, measure and improve all aspects of the availability of IT services
- Ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner
- Coordinate and advise change Manager in the assessment, prioritization and scheduling of changes
- Gather, analyse, store and share knowledge and information
- Manage the lifecycle of all issues
- Ensure the effective management of High and top priority tickets within the ITSM tool
- Coordinate teams to ensure quick resolution to minimise impact to the business
- Point of contact for all incident queries
- Support major incidents and create whiteboards
- Support and sub-project management in the implementation of the ITSM framework
- Ensure that project/ service management methods & tools as well as system resources are optimally used
- Responsible for change management workflows in the ITSM tool and KPI reporting
- Promote communication with various stakeholders and external service providers
- Provision of expert support for users and all relevant stakeholder groups
- Support for the optimization of existing internal team processes and documentation
- Regular coordination with specialist departments on open topics
Requirements
- Technical college degree
- Basic understanding of an IT Infrastructure and application management
- Service management experience in a SAP environment would be beneficial
- Working knowledge of the configuration management landscape
- Good understanding of the framework and the processes associated with it
- Proficient in ITIL & Service Management Processes
- At least 2 years' experience working in a Change / Request ITIL environment
- Proven track record in Incident and Service Level Management, dealing with suppliers at all levels
- Systems management experience
- Excellent analytical and troubleshooting skills
Benefits
- Competitive salary
- generous annual bonus
- Life Assurance
- Private Medical Insurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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