Assistant role focusing on VAT data analysis and internal training for multinational clients at KPMG in Budapest. Opportunity to develop language and Excel skills while collaborating with diverse teams.
About the role
- Service Analyst responsible for managing IT services and ensuring effective business relations at Müller UK & Ireland. Collaborating with IT functions to maintain services and assets efficiently.
Responsibilities
- Manage the configuration management life cycle
- Maintain the Cl database and link it to other tools within Group IT
- Analyse, plan, measure and improve all aspects of the availability of IT services
- Ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner
- Coordinate and advise change Manager in the assessment, prioritization and scheduling of changes
- Gather, analyse, store and share knowledge and information
- Manage the lifecycle of all issues
- Ensure the effective management of High and top priority tickets within the ITSM tool
- Coordinate teams to ensure quick resolution to minimise impact to the business
- Point of contact for all incident queries
- Support major incidents and create whiteboards
- Support and sub-project management in the implementation of the ITSM framework
- Ensure that project/ service management methods & tools as well as system resources are optimally used
- Responsible for change management workflows in the ITSM tool and KPI reporting
- Promote communication with various stakeholders and external service providers
- Provision of expert support for users and all relevant stakeholder groups
- Support for the optimization of existing internal team processes and documentation
- Regular coordination with specialist departments on open topics
Requirements
- Technical college degree
- Basic understanding of an IT Infrastructure and application management
- Service management experience in a SAP environment would be beneficial
- Working knowledge of the configuration management landscape
- Good understanding of the framework and the processes associated with it
- Proficient in ITIL & Service Management Processes
- At least 2 years' experience working in a Change / Request ITIL environment
- Proven track record in Incident and Service Level Management, dealing with suppliers at all levels
- Systems management experience
- Excellent analytical and troubleshooting skills
Benefits
- Competitive salary
- generous annual bonus
- Life Assurance
- Private Medical Insurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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