IT Business Analyst ensuring IT service delivery by bridging business needs and IT solutions at Müller UK & Ireland. Involves system analysis, project support, and continuous improvement initiatives.
Responsibilities
Analyse business needs and support continuous improvement initiatives.
Conduct fit-gap analysis and fault diagnosis at a technical level.
Document business requirements, functional specifications, and process flows.
Support agile methodologies and create project documentation (e.g., WRICEF).
Collaborate with project leads and cross-functional teams to ensure successful delivery.
Configure systems, create and execute test plans, and validate solutions.
Provide hands-on application support and user training.
Create knowledge articles and How-To guides.
Act as a solution architect and/or application owner, managing the full lifecycle of applications.
Requirements
Bachelor’s degree.
3+ years in business/system analysis, IT systems design, and project management.
Strong proficiency in M365, Microsoft Visio, and Microsoft Project.
Skilled in ITIL, data analysis tools, and business process modelling.
English (required); German (beneficial).
Full driving license.
Willingness to travel and provide support outside normal business hours if required.
Benefits
Competitive Salary
Bonus scheme
Health Care Package
Contributory pension plan
Life Assurance
Employee Assistance Programme
Generous annual leave increasing with service.
Flexible benefits programme
Access to a Rewards Benefits Programme, giving discounts across 800 retailers online and in store.
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