About the role

  • IT Business Analyst ensuring IT service delivery by bridging business needs and IT solutions at Müller UK & Ireland. Involves system analysis, project support, and continuous improvement initiatives.

Responsibilities

  • Analyse business needs and support continuous improvement initiatives.
  • Conduct fit-gap analysis and fault diagnosis at a technical level.
  • Document business requirements, functional specifications, and process flows.
  • Support agile methodologies and create project documentation (e.g., WRICEF).
  • Collaborate with project leads and cross-functional teams to ensure successful delivery.
  • Configure systems, create and execute test plans, and validate solutions.
  • Provide hands-on application support and user training.
  • Create knowledge articles and How-To guides.
  • Act as a solution architect and/or application owner, managing the full lifecycle of applications.

Requirements

  • Bachelor’s degree.
  • 3+ years in business/system analysis, IT systems design, and project management.
  • Strong proficiency in M365, Microsoft Visio, and Microsoft Project.
  • Skilled in ITIL, data analysis tools, and business process modelling.
  • English (required); German (beneficial).
  • Full driving license.
  • Willingness to travel and provide support outside normal business hours if required.

Benefits

  • Competitive Salary
  • Bonus scheme
  • Health Care Package
  • Contributory pension plan
  • Life Assurance
  • Employee Assistance Programme
  • Generous annual leave increasing with service.
  • Flexible benefits programme
  • Access to a Rewards Benefits Programme, giving discounts across 800 retailers online and in store.

Job title

IT Business Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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