Hybrid Financial Crime Specialist – Transaction Monitoring, Mule

Posted 3 hours ago

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About the role

  • Financial Crime Specialist monitoring and analyzing transactions to prevent money laundering and fraud. Part of the Financial Crime Operations team at Zopa in a hybrid work environment.

Responsibilities

  • Monitoring and analysing financial transactions to detect and prevent suspicious activity related to money laundering, fraud, and other financial crimes.
  • Review and analyse customer transactions to identify potentially suspicious activity, including money laundering, fraud, and terrorist financing.
  • Investigate flagged transactions across the Zopa suite of products using transaction monitoring systems and assess their potential risk.
  • Escalate suspicious activity for further investigation, ensuring compliance with legal and regulatory obligations.
  • Use AI-enabled monitoring tools as part of day-to-day transaction monitoring activities. Review and assess AI-generated alerts and recommendations, applying analyst judgment to support accurate decision-making.
  • Prepare detailed investigation reports outlining findings, actions taken, and recommendations.
  • Maintain accurate records of monitored transactions and investigations to support audit requirements and regulatory reviews.
  • Handle phone- and chat-based interactions with customers as part of daily responsibilities. This includes engaging with customers, addressing inquiries, and providing support to those contacting regarding suspended accounts.

Requirements

  • Experience in financial crime, ideally in a Transaction Monitoring/Mule role within the banking or financial services industry.
  • Experience leveraging AI tools to support financial crime investigations and produce high-quality investigative summaries, while maintaining strong analytical judgment and regulatory awareness.
  • Demonstrated ability to critically assess AI-generated case summaries, applying professional judgment to support sound case decisions while ensuring full regulatory and policy compliance.
  • Strong knowledge of UK financial crime regulations, including the Proceeds of Crime Act (POCA), the Money Laundering Regulations (MLR), and Financial Conduct Authority (FCA) guidelines.
  • Familiarity with transaction monitoring systems.
  • Strong analytical and investigative skills with keen attention to detail.
  • Excellent written and verbal communication skills to produce clear, concise reports and communicate effectively with stakeholders.
  • Ability to work under pressure and manage competing priorities in a fast-paced environment.
  • Strong understanding of banking products and services, including payments, savings, and investment transactions.
  • ACAMS (Association of Certified Anti-Money Laundering Specialists) certification or equivalent ICA qualification is desirable.
  • A proactive approach to problem-solving and continuous learning.
  • Ability to manage multiple high-priority tasks simultaneously under pressure.

Benefits

  • Flexible ways of working
  • Face-to-face collaboration and a good work-life balance
  • Option of working from abroad for up to 120 days a year
  • Diversity and inclusion initiatives
  • Professional development opportunities

Job title

Financial Crime Specialist – Transaction Monitoring, Mule

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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