Hybrid Staff Commercialization Manager

at Zoox

• Job title: Staff Commercialization Manager
• Job type: Full Time
• Experience level: Lead
• Salary: $189,000 - $227,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, Foster City, United States

About the role

• Lead responsible for commercial success and market health of Zoox's service in launch cities. Driving growth, profitability, and navigating regulatory hurdles for sustained financial performance.

Responsibilities

• Own the commercial performance, growth, and unit economics of Zoox’s service in key launch cities, with accountability for revenue, profitability, and city-level P&L health.
• Translate market intelligence into actionable strategies, serving as the executive “Voice of the Market” to guide Product, Engineering, Policy, and Service Operations toward decisions that unlock adoption and long-term marketplace health.
• Develop, test, and scale new monetization opportunities..
• Conduct deep diagnostic analysis of supply-demand balance, customer behavior, funnel performance, cost drivers, and service quality to identify and resolve barriers to growth.
• Build and operationalize repeatable city-level playbooks, ensuring standardized and data-backed decision-making across launch, stabilization, and growth phases.
• Collaborate tightly with Operations, GTM, Policy, and Safety teams to successfully navigate local regulatory constraints, permitting requirements, operational limits, and fleet availability challenges.
• Drive rapid experimentation, validating hypotheses through controlled pilots, marketplace interventions, and data-backed iteration loops.
• Influence senior leaders through compelling narratives, blending data, customer insights, and market context to shape company-wide commercialization strategy.

Requirements

• 8+ years of experience in strategy & operations, GTM, marketplace operations, commercialization, new markets, or similar roles in high-growth tech, mobility, marketplace platforms, or regulated industries.
• Demonstrated ownership of P&Ls or key business lines, with a track record of improving profitability, ramping new markets, or scaling complex operations.
• Strong analytical and problem-solving skills, with proficiency in using AI tools to independently pull data, develop insights, and guide decisions.
• Experience driving Go-to-Market execution, including cross-functional readiness, feature rollouts, operational scaling, customer adoption strategies, and localized market activation.
• Ability to influence executive stakeholders, synthesize ambiguous data, and convert insights into clear recommendations and aligned action plans.
• Experience navigating regulatory environments, government stakeholders, or compliance-heavy markets (mobility, transportation, gig economy, healthcare, aviation, etc.).
• Exceptional communication and narrative-building skills, with the ability to advocate for city needs and articulate market realities across the enterprise.
• A builder’s mentality, with comfort operating in ambiguity, running pilots, iterating quickly, and creating new processes or playbooks from scratch.
• Demonstrated cross-functional leadership, especially with Product, Engineering, Operations, Policy/Legal, and GTM teams.
• BA/BS required in Business, Economics, or related discipline; MBA or advanced degree preferred.

Benefits

• health insurance
• long-term care insurance
• long-term and short-term disability insurance
• life insurance
• Amazon Restricted Stock Units (RSUs)
• Zoox Stock Appreciation Rights
• paid time off (e.g. sick leave, vacation, bereavement)
• unpaid time off