Program Manager supporting Managed Services client relationships for AMN Healthcare. Collaborating with internal and external partners to craft and implement effective account strategies.
About the role
- Program Manager leading the deployment of monetization features across urban markets for Zoox. Overseeing operational readiness and ensuring local payment compliance in a high-tech environment.
Responsibilities
- Lead the end-to-end deployment of monetization features across new urban markets, ensuring local payment compliance and operational readiness.
- Act as the central nervous system between Product, Engineering, Data Science, Finance, and Ops to ensure code-complete status and financial reconciliation accuracy.
- Oversee the rigorous validation pipeline, including "on-vehicle" testing of payment hardware and software to guarantee a frictionless rider experience.
- Own the "Monetization War Room"—triaging bugs, managing technical debt, and overseeing rapid resolution cycles to meet strict geofence launch deadlines.
- Build and maintain the master "Workback Plan," translating high-level executive goals into granular, actionable milestones.
- Identify systemic bottlenecks in the launch lifecycle and implement scalable improvements to our monetization workflows.
Requirements
- 5–8 years of professional experience, specifically in New Product Introductions (NPI) or launching complex technical systems at scale.
- A multi-disciplinary background with a deep footprint in payments, billing architectures (e.g., SAP BRIM), or financial systems.
- MBA preferred, or equivalent experience in a high-growth tech environment.
- A "roll-up-your-sleeves" attitude.
- The ability to distill complex technical blockers into concise, executive-level status updates and strategic recommendations.
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