Mitarbeiter im Innendienst zur Erstellung von Kostenvoranschlägen und Bearbeitung von Kundenaufträgen. Verantwortlich für die Kommunikation mit Krankenkassen und interne Koordination.
About the role
- Field-based Coordinator of Patient Administration improving patient outcomes through ZOLL’s innovative medical devices. Responsible for revenue generation and case resolution with healthcare professionals.
Responsibilities
- Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff
- Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases
- Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate
- Utilize individualized analysis and the Plan of Care, proactively, to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role
- Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption
- Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer’s environment
- Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services
- Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams
- Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements in order to increase realization of reimbursement payments to the company
- Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies
- Responsible for improved claims billing yield within a defined geography consisting of assigned accounts, including eligibility for potential bonus incentive opportunities based on same
- Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams)
- Achieve and maintain acceptable performance metrics
- Comply with Standard Operating Procedures, and maintain working knowledge of applicable healthcare related regulations, particularly HIPAA
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management
Requirements
- High School Diploma / GED required
- Bachelor's Degree from a four-year college or university or equivalent combination of education and experience in sales
- Healthcare/Medical Device (Clinical or Billing) experience preferred
- Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction
- Ability to proactively plan and work autonomously in close collaboration and communication with others
- A high sense of urgency and flexibility to one’s schedule
- Superior organizational skills with the ability to multi-task
- Problem solving mentality, while being accountable for each task from beginning to end
- Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred
- Effective team player who is also capable of working independently with strong self-motivation
- Must have a valid driver's license
Benefits
- Comprehensive benefits plans available at www.zollbenefits.com
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