Service Network Development Engineer managing passenger car and commercial vehicle service networks at ZF. Expanding service capabilities and ensuring customer satisfaction in the automotive sector.
Responsibilities
Managing all existing, potential and candidate passenger car and commercial vehicle service network points & partners in line with ZF's Optimal Service Footprint strategy
Expanding the service network and to increase the business potential of the services in the region and to do the necessary work for new business opportunities
Implement/deploy global workshop concept to local market and do the workshop audits
Ensuring customer and service network satisfaction
Solving and/or supporting to solve technical or software malfunctions, trying to increase the capabilities of the workshops and supporting the services for solving the problems
Requirements
Bachelor’s degree in engineering (mechanical, automotive, mechatronics are preferred)
Minimum 5 years’ experience in automotive after-sales services, service network and customer management, preferably experienced in corporate identity applications
Effective communication and relationship management skills with analytical thinking, well organized and strong coordination skills
No restriction for traveling and able to actively drive and no military obligation for male candidates
Proficiency in MS Office and good English knowledge.
Benefits
An employment contract in a stable, global company
Hybrid system work (depends on the position)
Private health insurance and employee package
Good working atmosphere; working in an international team, interesting projects, and tasks.
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