Technical Sales Engineer responsible for BESISTA systems and customer support in Germany. Focus on technical assistance and expanding the client network within the steel and wood construction sector.
About the role
- Director of Customer Success responsible for leading the Customer Success function at ZeroTier. Overseeing pre-sales engineering efforts and ensuring technical customer success.
Responsibilities
- Own and lead the Customer Success organization, ensuring high-quality onboarding, technical support, adoption, and long-term customer success across ZeroTier’s user and enterprise base.
- Establish scalable CS processes, playbooks, tooling, and escalation paths to support a growing, highly technical customer footprint.
- Define and track CS success metrics, including onboarding effectiveness, customer health, retention risk, and expansion readiness.
- Serve as the senior technical escalation point for complex customer issues and strategic accounts.
- Act as ZeroTier’s founding pre-sales technical leader, supporting complex sales opportunities through architecture reviews, technical discovery, demos, proof-of-concepts, and security discussions.
- Partner closely with Sales to ensure strong technical qualification, successful deal execution, and clean handoffs from pre-sales to post-sales.
- Develop repeatable technical sales assets, demo environments, objection-handling frameworks, and reference architectures.
- Hire, onboard, and manage ZeroTier’s first dedicated Sales Engineer.
- Transition from direct deal support to coaching, enablement, and technical oversight as Sales Engineering capacity grows.
- Define when and how Sales Engineering is engaged to maximize leverage and avoid bottlenecks.
- Serve as the voice of the customer across Product and Engineering, providing structured feedback on usability, reliability, feature gaps, and deal blockers.
- Influence roadmap prioritization, packaging, documentation, and tooling based on real-world customer and prospect needs.
- Partner with Operations to ensure scalable, well-documented customer and sales-support workflows.
Requirements
- 8+ years of experience in B2B SaaS in Customer Success, Solutions Engineering, Sales Engineering, or closely related technical customer-facing roles.
- Proven experience leading or building Customer Success teams in highly technical products or platforms.
- Hands-on pre-sales technical experience supporting complex enterprise or mid-market sales cycles.
- Strong background in networking, infrastructure, distributed systems, and/or cybersecurity (e.g., networking platforms, VPNs, SD-WAN, zero trust, or adjacent technologies).
- Demonstrated ability to operate as a player coach, comfortable owning execution early while building toward scale.
- Experience hiring, mentoring, and developing technical roles (CSMs, SEs, support engineers, or similar).
- Excellent cross-functional communication skills, with the ability to influence Sales, Product, and Engineering without direct authority.
- Comfort operating in fast-paced startup or scale-up environments with evolving structure and priorities.
- Strong judgment in balancing short-term revenue support with long-term customer success and scalability.
Benefits
- Hybrid office / remote work environment
- Equity compensation package
- Generous employer-paid health insurance, including preventative dental care for adults
- 401K Plan with employer matching
- Flexible PTO policy
- Flexible work hours (subject to management approval)
- Career Enhancement Funds
- Employee Referral Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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