Customer Solutions Consultant providing technical support and assistance to SiteMinder customers. Engage with diverse customers while maintaining strong relationships through high levels of customer service.
About the role
- Jr. Solutions Engineer providing technical support and product advocacy for Zenlayer's solutions. Working closely with sales team to lead deployments, implementations, and integrations.
Responsibilities
- Providing technological support, product demonstrations, and creating solution proposals.
- Creating pre-sale tools and documentation.
- Consolidating customer needs and convey requirements to Product Management conveying.
- Leading deployments, implementations and integrations with the after-sales delivery team to ensure on-time and accurate project delivery.
- Accompanying the Sales team to visit customers and explore new business opportunities.
- Responding to functional and technical elements of RFI’s/RFP’s.
- Owning customer journey for creating a successful proof of concept (POC).
- Training the sales on Zenlayer products.
- Providing periodic reports on Industry trends and market competition.
- Additional tasks as deemed necessary by the supervisor.
Requirements
- Bachelor's degree in Computer Science or Networking relevant major.
- 1-3 years of data center, networking, colocation, or related experience.
- Foundational understanding of networking technology, including: LAN and WAN technologies, Switching and routing, Security (Firewalls and Filtering technologies), Cloud Hosting infrastructure architectures within, data center, and SDWAN industries.
- Strong communication skills to be a bridge between customers and engineering team.
Benefits
- None specified
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