Hybrid Engagement Manager

at Zendesk

• Job title: Engagement Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,000 - $134,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• Engagement Manager at Zendesk focusing on client relationships and project success. Responsible for managing projects within scope, budget, and timeline with a collaborative approach.

Responsibilities

• Act as the primary point of contact for clients, managing their expectations and ensuring they receive a high level of service.
• Develop and maintain strong relationships with client stakeholders, understanding their business needs and challenges.
• Coordinate internal resources and teams to deliver projects on time, within agreed upon scope and within budget.
• Collaborate with cross-functional teams, including sales, product development, and implementation teams, to define project scope, objectives, and deliverables.
• Develop and maintain project plans, timelines, and budgets, tracking progress and providing regular updates to clients and internal stakeholders.
• Maintain project profitability at the project and portfolio levels.
• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
• Identify and mitigate risks and issues that may impact project success, proactively addressing client concerns.
• Assist with challenging client requests or issue escalations as needed.
• Drive continuous improvement initiatives to enhance client engagement processes and methodologies, contributing to overall organizational effectiveness and efficiency.
• Stay informed about industry trends, best practices, and emerging technologies, leveraging this knowledge to provide strategic guidance and value-added services to clients.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• 3 - 5 years of proven working experience as an Engagement Manager, Project Manager, or a similar role.
• Strong working knowledge of project management tools and methodologies.
• Excellent client-facing and internal communication skills.
• Strong written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking abilities.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Contracting experience and firm grasp on financial impacts of deal construction.
• Ability and willingness to travel up to 15%.

Benefits

• This position may also be eligible for bonus, benefits, or related incentives.