Financial Wellbeing Coach at Operation HOPE providing personalized guidance on homeownership. Helping clients navigate the process and ensuring compliance with HUD guidelines.
About the role
- Director of Process Innovation focused on finance transformation and optimizing processes. Leading AI initiatives and collaboration across CFO org to deliver value through automation.
Responsibilities
- Design, execute, and deliver an enterprise finance optimization and automation strategy
- Define multi-year roadmaps aligned to Executive Finance priorities
- Define and instrument KPIs/SLAs with executive-ready dashboards
- Lead a portfolio spanning RPA, workflow/orchestration, iPaaS, and AI/LLM use cases
- Create an AI culture for Finance via training, governance, and reusable patterns
- Collaborate with IT, Engineering, and Business Transformation on architecture, integrations, and scalable delivery
Requirements
- 12+ years in Finance transformation/process excellence
- 3+ years leading cross-functional initiatives at Director level or equivalent
- Deep domain expertise across O2C, P2P, R2R, and FP&A
- experience in a global, shared services environment and partnering with regional teams
- Hands-on with process mapping/redesign (e.g., BPMN)
- familiarity with ERP (e.g., NetSuite), Billing (e.g., Zuora), CRM (Salesforce), CX (Zendesk), HCM (Workday), Procurement (Coupa), iPaaS (e.g., Workato/MuleSoft), RPA (e.g., UiPath/Automation Anywhere), and analytics (Looker/Tableau/Power BI; Snowflake/SQL a plus)
- Lean/Six Sigma certification (Black Belt preferred)
- Strong change management and Agile delivery experience
Benefits
- hybrid experience designed at the team level with connection, collaboration, learning, and celebration
- flexibility to work remotely for part of the week
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