Account Manager at tech company in Guadalajara ensuring smooth client account management and growth opportunities post - sales. Balancing communications and support while facilitating deployment and platform usage.
About the role
- Account Manager managing US school partnerships for Zen Educate, a tech company connecting schools with educators. Engaging with educators and schools to fulfill staffing needs and improve services.
Responsibilities
- Managing and growing a portfolio of US school partnerships:
- Generating an increasing number of paraprofessional and teacher roles that Zen will staff over time for each district and charter school.
- Upselling Zen products and services.
- Reporting on key trends and feedback from schools and working with our incredible Product team to implement that feedback
- Being a responsive, central point of contact for all school partnership stakeholders.
- Managing an engaged portfolio of US educators, and getting them work in partner US school districts:
- Communicating daily with all newly onboarded educators to get them immediately into either a long-term or daily subbing role
- Communicating with educators who are in an active role to ensure they are getting feedback from our school partners, are happy in the role, and problem solving when not to either keep them in the role or find them a new role
- Coaching educators when relevant, and getting them to complete company-provided training so they can improve their performance in the schools Zen serves
- This is a fast moving, high volume role that requires an equal mix of strategy, relationship building, and acting with urgency to fulfill both school and educator needs
Requirements
- Someone who is coachable and thrives on feedback - we want you to bring enthusiasm, a low ego, and an eagerness to learn something new every day
- A resilient self-starter who enjoys getting scrappy and thinking like an entrepreneur in order to reach their goals
- A positive team member who lifts their teammates up and celebrates their wins
- An empathetic, customer-service oriented person who deeply cares about and understands others’ needs
- A passion for the education sector and companies that have a positive social impact
- Experience in sales, partnerships, account management, recruitment, or education is a plus
Benefits
- 18 days paid time off (15 days flexible + 3 days for Christmas closure)
- Work that you are proud of and want to talk about
- A fun, tight-knit team solving a problem that makes a difference in the world
- Competitive salary and benefits
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