Customer Support Expert assisting users with financial software and solving client inquiries. Engaging in continuous professional development and contributing to teamwork in a hybrid environment.
About the role
- IT Support providing technical assistance for software and hardware issues within an agile insurance IT service provider. Collaborating with users and teams to ensure operational efficiency.
Responsibilities
- Provide technical assistance
- Troubleshoot software and hardware issues
- Maintain systems
- Assist users with IT questions and problems
- Install and maintain software
- Identify and resolve technical faults
- Record, manage and coordinate support requests
- Handle customers' technical inquiries
- Train users on our software products
- Design and deliver technical workshops, both on-site and virtually
- Support our consulting team
- Coordinate our release deployments
- Responsible for operational processes
- Assist with software testing
Requirements
- Completed vocational training as an IT management clerk or as an IT specialist (Fachinformatiker), ideally with experience in a fintech company, bank, or insurance provider
- Several years of experience in 1st and 2nd level support
- High self-motivation and an independent, structured way of working
- Enjoys troubleshooting and finding new solutions
- Strong communication skills and a team player
- Excellent knowledge of MS Office and other relevant software applications
- German language skills at least C1 level; good English skills are a plus
- Strong conceptual and analytical skills and a solutions-oriented approach
Benefits
- Flexible working hours with a hybrid setup
- State-of-the-art technical equipment
- 30 days of vacation per year
- Company bike leasing
- Deutschland-Ticket (public transport pass for Germany)
- Personalized training budget for your professional development
- Regular team events with a focus on fun
- Annual company days in the Algarve, Portugal
- Annual team visit to the Oktoberfest
- Of course: fruit, drinks, coffee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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