Credit Portfolio Senior Analyst responsible for monitoring risk policies and implementing strategies for collections and recovery across USPB. Collaborating with stakeholders and managing risk levels for Citigroup.
YD
Hybrid Coordinator of Digital Channel Management, Projects and Innovation in Collections
Posted 1 hour ago
About the role
- Manage the team, challenging assumptions, breaking paradigms and establishing ownership and governance of digital channels;
- Create, implement and manage digital collections channels, bringing UX (user experience) and customer experience inputs to minimize friction and enable omnichannel engagement;
- Develop and monitor performance funnels for digital collections channels (manage performance for owned and third-party channels) and track collection indicators such as amounts collected, commissions, costs, strategy, NPS (Net Promoter Score) and other metrics originating from digital channels;
- Manage digital meritocracy through performance oversight of digital channels and collections marketplaces, and administration of third-party channels;
- Responsible for managing the project backlog and creating new projects focused on collections improvement. Evaluate and prioritize initiatives and act as an acceleration agent for stakeholders, establishing governance for projects under management;
- Define digitization, retention and conversion strategies for the funnel using digital marketing inputs and market best practices;
- Act as an innovation driver by introducing new tools, channels and technologies aimed at improving the collections management process and digitization.
Requirements
- Bachelor's degree in Project Management, Business Administration, Business Engineering, Strategic Management, Law or related fields;
- Postgraduate degree preferred;
- Advanced Microsoft Office skills;
- Knowledge of the higher education market (preferred, not required) and of collections (required);
- Knowledge of digitization strategy and digital marketing;
- Experience in performance management of past-due accounts, digital channels and collections tools.
Benefits
- Tuition scholarships of up to 100% for employees, legal dependents and additional family members (parents and siblings), allowing up to three simultaneous scholarships;
- Medical insurance fully subsidized for the employee and partially subsidized for their family, with the employee responsible for co-payments;
- Optional dental care plan to support oral health;
- Meal allowance or food voucher with the option to choose according to your needs;
- Wellhub or Totalpass for flexible gym options;
- Wellz, a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy;
- Wellness program and perks club with a dedicated program and exclusive benefits;
- Flexible dress code to promote our diversity;
- Life insurance;
- Partnership with SESC;
- Corporate University on our exclusive portal, Educare;
- Growth opportunities — currently more than 60% of vacancies are filled through internal selection processes.
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