Supports Financial Advisors in daily investment practice operations and client service. Responsible for paperwork, transactions, appointments, and communication with clients and financial companies.
About the role
- Client Service Manager responsible for service request management and advisor support in a growing financial platform. Leading a team to enhance service quality and operational efficiency.
Responsibilities
- Own the end-to-end intake, prioritization, and flow of service requests across Sapphire and TAMP.
- Establish and maintain clear standards for ticket routing, prioritization, escalation thresholds, and workload balance.
- Ensure service requests are assigned efficiently and equitably, minimizing duplicate work, bottlenecks, and rework.
- Serve as the escalation point for complex advisor issues, Schwab-related concerns, and cross-functional breakdowns.
- Maintain strong working relationships with Schwab and internal partners to resolve issues efficiently and professionally.
- Set clear expectations around service standards, workload ownership, and collaboration.
- Define, monitor, and report on key service KPIs in partnership with the Director of Advisor Experience.
Requirements
- 4+ years of experience in client service or operations, including 2+ years in financial services
- Experience with Schwab; Orion experience strongly preferred
- People management experience
- Direct experience managing ticket intake, routing, or queue-based workflows
- Strong written and verbal communication skills
- Comfort operating as a player–manager in a fast-paced environment.
Benefits
- $80,000 - $108,000 Annually
- 100%- employer-funded Employee Stock Ownership Plan (ESOP)
- Unlimited vacation days to maintain work-life harmony (we require that you take a minimum of 3 weeks of vacation per year)
- 9 paid holidays (we offer flexible holidays!)
- 401(k) with match; you put in 6%, and we put in 4.5%.
- 12 weeks paid parental leave for the birth or adoption of a child.
- Health insurance w/ employer contribution.
- Dental, Vision, Voluntary Life and AD&D, and Accident insurance options.
- Pet insurance availability
- Health Savings & Flex Spending (Health, Limited & Dependent Care) Accounts available
- Employer-paid Life and AD&D insurance.
- Employer-paid Long Term Disability coverage.
- Up to $150/month to cover the cost of working with a financial planner, plus up to $500 toward the upfront fee.
- $2000/year (prorated by start date) to put towards professional development
- $250/quarter to spend on yourself specific to our core value of "Be Well Being You.”
- $500 donated to a non-profit organization of your choice when you volunteer 40 hours within the calendar year.
- A sabbatical program that includes a cash bonus and extra time off at 5, 10, and 15 years.
- Subsidized employer-sponsored childcare through our internal child care program. (Subject to availability)
- Various Gym discounts
- Company-owned laptop computer provided (Apple Products).
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Tax Partner providing compliance and consulting services on tax issues at EisnerAmper. Engaging with high - net - worth individuals and supervising tax staff in Baton Rouge, Louisiana.
On Demand Client Services Executive managing aviation client relationships in a fast - paced environment. Delivering high - quality service and managing multiple requests with accuracy under pressure.
Client Services Executive ensuring every client interaction reflects Vista's commitment to excellence. Managing client journeys and operational aspects for seamless travel experiences.
Client Service Media Planner for Nissan United/Omd, developing integrated marketing solutions in Düsseldorf. Collaborating within a cross - disciplinary team while managing national media planning and campaigns.
Client Support Consultant assisting clients with BAMS products in a FinTech environment. Delivering technical support, troubleshooting, and maintaining client relationships in Manila.
Client Service Representative executing shareholder meetings using online platforms for Broadridge, a FinTech leader. Planning, organizing, and coordinating with clients and vendors for successful event execution.
On Demand Client Services Executive managing all aspects of client journeys in private aviation. Handling high - pressure environments and communicating with confidence in a fast - paced global team.
Client Services Associate II promoting advisory services and building client relationships. Collaborating with investment advisors to enhance sales and resolve service issues.
Client Service Administrator at HearingLife Canada serving as the first contact for clients. Managing appointments and providing administrative support to boost customer satisfaction.