Senior Client Project Manager at Fiserv driving client satisfaction and project delivery. Leading client engagement and ensuring alignment with organizational partners for successful business outcomes.
WP
Hybrid Project Manager – Delivery Service Operation, Robot PF Biz & Strategy
Posted last week
About the role
- Project Manager leading service operations and product improvements for Woven City. Focusing on hardware and software integration across digital and physical touchpoints.
Responsibilities
- Improve the products and operations of multiple services at Woven City using a robotic automated delivery platform
- Clarify product requirements to improve the services provided
- Work with the international technical development team to implement improved products into on-site operations
- Communicate and collaborate with internal and group company stakeholders involved in Woven City's operations
- Manage and train on-site operators
Requirements
- 5+ years of practical experience in the design, launch, maintenance, and improvement of hardware-related service operations
- Ability to formulate hypotheses based on qualitative information such as on-site observations and user feedback, and quantitative information such as metrics, and document product requirements for operational improvements in a format that engineers can understand
- Technical knowledge and communication skills to clearly communicate problems and requirements for improvements to get engineers with diverse backgrounds to take action
- Ability to balance, plan, and coordinate between development and operations, taking into account the situations and requests of both teams, and to advance service improvements according to a schedule
- Business-level English and Japanese proficiency
Benefits
- Competitive Salary - Based on experience
- Work Hours - Flexible working time
- Paid Holiday - 20 days per year (prorated)
- Sick Leave - 6 days per year (prorated)
- Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
- Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
- Housing Allowance
- Retirement Benefits
- Rental Cars Support
- In-house Training Program (software study/language study)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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