About the role

Account Manager overseeing airport operations and relationships for cargo services. Ensuring compliance and effective team management while maintaining high operational standards.

Responsibilities

Build and maintain strong relationships with airport authorities and participate actively in the airport community.
Ensure the account operates per contract terms and service level agreements.
Supervise staff, delegate tasks, and create succession plans for leadership development.
Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
Manage attendance records, ensure staffing coverage, and control labor budgets.
Maintain compliance with TSA legislation and the corporate security program.
Conduct audits to ensure operational continuity and adherence to regulations.
Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
Other duties as requested by WFS or customer leadership team.
Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
Represent the company's image with integrity and professionalism.

Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience).
Minimum of 3-5 years of management experience, preferably in aviation or a related industry.
Strong understanding of TSA regulations and airport security protocols.
Experience managing budgets, scheduling, and labor cost allocation.
Ability to effectively supervise, motivate, and train staff.
Independent judgment and decision-making skills required.
Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
Excellent communication and relationship-building skills, particularly with stakeholders like airport authorities.
Knowledge of ground support equipment and preventative maintenance planning.
Proficiency in MS Office and operations management software.
Problem-solving and decision-making skills in a fast-paced environment.
Leadership and mentorship capabilities, with experience in creating development plans for team members.
Ability to read, write, fluently speak and understand the English language.

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!