Hybrid Residential Property Manager

at Workman LLP

• Job title: Residential Property Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, London, United Kingdom

About the role

• Residential Property Manager overseeing firm’s residential property portfolio and working alongside commercial property managers. Join the in-house team at Workman to deliver strategic management.

Responsibilities

• Help to Build and develop the in-house residential management team, providing guidance to commercial property managers and performance oversight of residential partners and sub-agents.
• Help to develop and deliver training programs and procedures for commercial property managers responsible for managing elements of residential property, ensuring they have the necessary knowledge and skills.
• Monitor market trends and industry developments to inform the department’s strategic direction and to keep clients and commercial property managers up to date with legislative changes and best practice.
• Ensure compliance with all relevant legal, regulatory, and health & safety requirements at properties under management.
• Act as a primary point of contact for key clients and stakeholders in residential management matters, fostering strong relationships and ensuring their objectives are met.
• Deliver a ‘best-in-class’ management service to properties and clients, with a clear focus on residential customer experience.
• Handle escalated resident issues and disputes with professionalism and efficiency.
• Involvement with financial management, including service charge budgeting, forecasting, and reporting on residential assets.
• Help to establish performance benchmarks for external partners and regularly review their performance in delivering residential management services.
• Ensure that outsourced residential management services are cost-effective, efficient, and aligned with client expectations and industry best practices.
• Help to drive improvements in property management processes, leveraging technology and best practices to enhance service delivery.
• Work closely with commercial property and facilities management teams to effectively manage residential and mixed-use properties.

Requirements

• An experienced residential property manager with knowledge and qualifications in residential including TPI / PropertyMark and RICS.
• Familiarity with residential property management software and other digital platforms used to effectively manage operations.
• Financial acumen with experience in budgeting, forecasting and cost control with service charge budgets being operated in residential mixed-use properties and Section 20 implications.
• The role will require servicing notices and working to develop and deliver residential management as a core service line.
• The position requires an understanding of the Building Safety Act and associated regulations including but not limited to the Fire Safety Orders.
• Some travel to the managed portfolio across the UK is required. Travel expenses will be covered.

Benefits

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.