On - site Customer Success Manager for Rezilient making healthcare more accessible. Driving member engagement and managing partnerships with local health system in Raleigh.
About the role
- Client Success Manager partnering with enterprise clients to provide exceptional onboarding and support with AI-powered solutions. Focused on helping clients achieve their strategic business goals and drive product innovations.
Responsibilities
- Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
- Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
- Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
- Provide troubleshooting and product support to quickly resolve any open issues identified
- Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
- Provide deep product expertise and serve as the subject matter expert for platform use and support
- Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
- Provide additional implementation support, as needed
- Develop and nurture relationships with clients and users within client organizations
- May lead working teams to support client onboarding, training, and ongoing support
- Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
- May provide functional and technical mentorship to junior Client Success team members
Requirements
- 4+ years of experience in customer success or account management roles
- 4+ years of experience supporting or implementing enterprise SaaS solutions
- 4+ years of technical understanding of complex software ecosystems within large multinational corporations
- 4+ years of experience educating clients on products and providing ongoing training to users
- Comfortable working with a global, cross-functional team and clients across different time zones
- Functional domain expertise in HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
- Customer management experience in a complex software or SaaS environment
- Proven track record to collaborate and build strong relationships with customers especially at the executive level
- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
- Excellent organization, time management, data analysis, and communication skills
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
- Ability to travel up to 30%.
Benefits
- Workday Bonus Plan or role-specific commission/bonus
- Annual refresh stock grants
- Flexible work arrangements
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