Hybrid Staff Product Manager, CRM

at Wonder

• Job title: Staff Product Manager, CRM
• Job type: Full Time
• Experience level: Lead
• Salary: $174,000 - $203,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Chicago, United States

About the role

• Staff Product Manager leading evolution of Customer Data Platform and CRM systems at Grubhub. Driving data-driven personalization and cross-functional initiatives to enhance diner experiences.

Responsibilities

• Shape the CDP and CRM strategy to unlock personalized and intelligent diner experiences across web, app, and omni-channel notifications.
• Define the segmentation engine of the future, building scalable and flexible architecture that supports advanced use cases across marketing, product, and operations.
• Lead the roadmap and execution for data-driven personalization, ensuring we can dynamically deliver relevant content, offers, and recommendations to diners.
• Partner cross-functionally with engineering, data science, design, and growth marketing to drive clarity on requirements and ensure successful implementation.
• Develop and evangelize data governance and best practices to ensure our CDP and CRM capabilities are trusted, reliable, and leveraged broadly across the organization.
• Translate complex, ambiguous problems into clear problem statements and execution paths, driving accountability for measurable business outcomes.
• Drive innovation in CRM experiences, including experimentation, AI-driven summaries, and real-time decisioning that bring Grubhub diners more value and convenience.
• Influence senior stakeholders, including VP- and C-level leaders, by clearly articulating trade-offs, risks, and opportunities.

Requirements

• 7+ years of relevant Product Management experience in digital platforms, ideally in data platforms, personalization, or CRM systems.
• Demonstrated ability to lead complex, cross-functional initiatives in large-scale consumer platforms (web and native apps).
• Strong data fluency, including comfort with SQL and analytics; proven track record of making data-driven decisions.
• Deep technical understanding of data infrastructure, real-time systems, and integrations across martech/CRM ecosystems.
• Experience with A/B testing frameworks, segmentation platforms, and notification systems.
• Proven ability to influence without authority, bringing alignment across executive stakeholders, engineers, and marketers.
• A track record of defining vision and delivering results in ambiguous, complex problem spaces.
• Excellent written and verbal communication skills; able to translate technical details into business impact.
• Ownership mentality and a passion for using data to transform the customer experience.

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.