Head of Product responsible for shaping product strategy and execution in a B2B SaaS company. Driving innovation and growth through customer - centric product development and data - driven decision - making.
About the role
- Staff Product Manager leading evolution of Customer Data Platform and CRM systems at Grubhub. Driving data-driven personalization and cross-functional initiatives to enhance diner experiences.
Responsibilities
- Shape the CDP and CRM strategy to unlock personalized and intelligent diner experiences across web, app, and omni-channel notifications.
- Define the segmentation engine of the future, building scalable and flexible architecture that supports advanced use cases across marketing, product, and operations.
- Lead the roadmap and execution for data-driven personalization, ensuring we can dynamically deliver relevant content, offers, and recommendations to diners.
- Partner cross-functionally with engineering, data science, design, and growth marketing to drive clarity on requirements and ensure successful implementation.
- Develop and evangelize data governance and best practices to ensure our CDP and CRM capabilities are trusted, reliable, and leveraged broadly across the organization.
- Translate complex, ambiguous problems into clear problem statements and execution paths, driving accountability for measurable business outcomes.
- Drive innovation in CRM experiences, including experimentation, AI-driven summaries, and real-time decisioning that bring Grubhub diners more value and convenience.
- Influence senior stakeholders, including VP- and C-level leaders, by clearly articulating trade-offs, risks, and opportunities.
Requirements
- 7+ years of relevant Product Management experience in digital platforms, ideally in data platforms, personalization, or CRM systems.
- Demonstrated ability to lead complex, cross-functional initiatives in large-scale consumer platforms (web and native apps).
- Strong data fluency, including comfort with SQL and analytics; proven track record of making data-driven decisions.
- Deep technical understanding of data infrastructure, real-time systems, and integrations across martech/CRM ecosystems.
- Experience with A/B testing frameworks, segmentation platforms, and notification systems.
- Proven ability to influence without authority, bringing alignment across executive stakeholders, engineers, and marketers.
- A track record of defining vision and delivering results in ambiguous, complex problem spaces.
- Excellent written and verbal communication skills; able to translate technical details into business impact.
- Ownership mentality and a passion for using data to transform the customer experience.
Benefits
- We offer a competitive salary package including equity and 401K.
- Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
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