Field Service Engineer responsible for installation and maintenance of electro mechanical equipment at Collins Aerospace. Ensuring equipment reliability and customer satisfaction while traveling to various sites.
About the role
- Onsite engineer delivering first-class customer support and technical solutions for Wifinity. Working with large-scale networks and ensuring installations meet design standards.
Responsibilities
- Deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites
- Troubleshoot network and client device issues onsite, both technical and physical
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites
- Perform network performance analysis, compile reports, and respond to monitoring alerts
- Conduct scheduled maintenance and respond to live break-fix faults in the field
- Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards
- Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches)
- Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
- Audit installation quality, acting as handover acceptance from installation teams
- Create and execute test procedures (cabling, fibre, wireless coverage, product testing)
- Investigate and repair faults, liaising with management team and relevant stakeholders
- Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems
- Maintain workflow process reports and provide technical support
- Ensure safe working conditions and compliance with Health & Safety standards
- Train and support Field Engineering staff where appropriate
- Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations
- Upgrade switch firmware locally and via remote protocols
- Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges
- Run diagnostics (ping, IP scan) and configure DHCP options
Requirements
- Full UK driving license
- Previous experience in field engineer / field network engineer role
- Willingness to travel and stay overnight across the UK to meet business needs
- Be part of On Call Rota
- Strong written, verbal, and ICT skills; able to maintain accurate systems and reports
- Experience in client-facing roles with proven customer service ability
- Flexible team player, able to work independently to deadlines
- Be proficient in using netbox to locate site / device information, and identify services being used at a location
- Experienced with Ruckus, Cambium and Mikrotik
- Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables
- Be able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health
- On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones
- Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis)
- Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling
- Have a good understanding of different technologies including 3G/4G/5G. GPON, ADSL/VDSL/PPPoE
- Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot
- Packet capture and analysis (Wireshark, Mikrotik)
- Accessing and troubleshooting via Virtual Machines (Ubuntu, VM)
- Creating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings
- CCNA-level networking knowledge
Benefits
- Annual Leave Buy & Sell Scheme
- Remote first working environment
- Flexibility for a healthy work / life balance
- Satisfactory completion of basic level DBS check
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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