Service Engineer role providing technical support and coordination for cutting - edge energy systems. Focused on problem - solving and client management in a dynamic environment.
About the role
- Field Service Technician responsible for installation and servicing of fiber optic equipment. Ensuring customer satisfaction and performing various technical tasks as directed by the Field Service Manager.
Responsibilities
- Responsible for the installation and servicing of Alpha products
- Fiber splicing in outside plant enclosures
- Splicing inside commercial buildings
- Running Patch cords in Headend/CO’s, activating equipment
- Enclosure Changeouts/Fiber Cutovers, Pole Moves, Maintenance window work
- Using OTDR, Power Meters, VFL, and Light identifiers
- Perform network splicing and certification as well as circuit testing
- Respond to corrective network problems
- Perform cutovers and upgrades on the network as directed by work orders
- Ensure required information is reported to the correct parties
- Accurately prepare and complete concise reports relating to repair data
- Perform customer/partner training on repair practices and system operation
Requirements
- Fiber Splicing experience preferred
- Experience in the CATV, telecommunications and/or power industries highly desirable
- Ability to work at heights over 30ft
- Ability to use fiber test equipment, OTDR, Spectrum Analyzer, Light Identifier, Power Source, etc.
- Ability to lift equipment/ladders up to 75lbs
- Good English speaking/communication skills required (verbal and written)
- Ability to work independently with minimal supervision
- Strong computer skills using MS Word, Excel, Power Point and Outlook
- Valid Driver's License is required
Benefits
- Paid holidays per year, plus sick time and vacation time
- Full benefit plan including, extended medical, vision and dental
- Life Insurance, long term disability and a salary continuance plan
- Tuition reimbursement plan
- 6% RRSP employer matching program
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