Service Engineer role providing technical support and coordination for cutting - edge energy systems. Focused on problem - solving and client management in a dynamic environment.
About the role
- Field Service Technician providing on-site servicing and installation of electromechanical equipment. Assisting customers with technical issues and training less experienced technicians.
Responsibilities
- Utilize technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment.
- Support customers with operational or maintenance issues and address escalated technical and service-related concerns.
- Diagnose failures in mechanical, hardware, software, and systems, and implement effective repairs to minimize downtime.
- Prepare reports for analyzing product failure trends and serviceability issues.
- Assist with on-site training and development of less experienced field service technicians and act as a key communication link between technical support, management, and the customer on technical matters and projects.
- Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses.
Requirements
- High school diploma or GED required.
- An Associate degree or trade/technical school certificate/diploma preferred.
- Minimum of four (4) years of relevant work experience, including at least two years in a field service environment.
- Hands-on experience with electromechanical equipment is essential.
- Previous experience in customer-facing roles is required.
- Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required.
- Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus.
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Apply company policies and procedures to complete routine tasks effectively.
- Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience.
- Comply with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures.
- Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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