Senior Associate in Field Engineering at L3Harris Technologies performing ESM and ELINT integration, testing, and customer support. Responsible for troubleshooting and repairing equipment, and customer training.
About the role
- Senior Field Service Engineer traveling to hospitals for audits and repairs of Integra medical devices. Providing training and technical support to ensure optimal device usage and performance.
Responsibilities
- Regularly travel to hospitals and healthcare facilities to conduct audits of Integra medical devices and determine their operational condition
- Perform routine tests, diagnostics, and repairs as needed
- Provide on-site training for customers, ensuring they are proficient in using the equipment safely and effectively
- Present technical information to hospital staff, including demonstrations on device operation
- Schedule and manage your own service visits, ensuring timely completion of tasks
- Oversee and maintain service contracts in your designated region to ensure customer satisfaction
- Provide technical assistance to customers, addressing any issues with devices and offering troubleshooting solutions
- Install equipment modifications to enhance safety or improve performance based on customer needs
- Work closely with internal teams and other technicians to address common concerns, resolve issues, and share knowledge
- Ensure the timely return of equipment for calibration when required and manage inventory levels in accordance with operational needs
- Maintain a professional image at all times while interacting with customers and representing the company
- Proactively identify and pursue opportunities to sell service contracts to both new and existing customers
- Responsible for achieving the annual service revenue target within your designated region
- Perform hands-on application engineering tasks such as product setup, user training, technical demonstrations, and clinical support
- Additional responsibilities may be assigned as needed, including project-based tasks.
Requirements
- Technical degree or relevant college education
- Previous field service experience, preferably in the medical industry
- Strong knowledge and ability to troubleshoot, repair, and test electronic and electromechanical products
- Experience in preparing and delivering technical presentations and training to hospital staff
- Understanding of Good Documentation Practices (GDP)
- Proficiency in Microsoft Office and other IT systems
- Fluent in English and proficiency in additional languages (e.g., Hindi, local languages) is a plus
- Ability to lift and transport company products
- Strong understanding of electronic principles and technical documentation
- Ability to work independently and follow company procedures and standards
- Have a valid and clean driving license.
Benefits
- Business Travel compensation
- Accommodation coverage for overnight stays
- Adherence to the company's Travel Expense Policy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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