Engagement & Client Lead managing client relationships and facilitating AI & Data workshops for a UK management training provider. Combining technical expertise with commercial growth strategies.
About the role
- Develop NLP conversation flows and liaise between Enrollment Operations and engineering teams at WGU. Involves project management for AI Enrollment Advisor and enhancing student interactions through technology.
Responsibilities
- Develop and refine conversation flows using NLP tools (e.g., Hugging Face Transformers)
- Create scripts tailored to WGU’s personas
- Serve as a liaison between Enrollment Operations and product/engineering teams
- Participate in Agile sprints, provide feedback on API development
- Coordinate with engineering to achieve scalability and reliability
- Monitor AI performance
- Document progress and report to business unit leadership
Requirements
- Bachelor’s degree in Instructional Design, Computer Science, Data Science, Education Technology, or related field
- 3+ years in education technology, or AI-driven customer support, preferably within higher education
- Experience with chatbot development or NLP platforms (e.g., Hugging Face Transformers, Dialogflow)
- Proven ability to collaborate with product and engineering teams on API-driven projects (e.g., FastAPI, CRM integrations)
- Familiarity with higher education processes (e.g., admissions, financial aid, transfer credits, FERPA compliance)
- Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements
Benefits
- eligible for bonuses
- medical, dental, vision, telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverage
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off
- flexible paid sick time
- 11 paid holidays
- other paid leaves including up to 12 weeks of parental leave
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