AI Productivity Engineer at Aircall responsible for building AI - powered developer tools improving engineering productivity. Join a diverse and ambitious team redefining customer communications.
About the role
- Distinguished Engineer leading AI search systems design and implementation. Overseeing scalable solutions in AI and machine learning at Expedia Group.
Responsibilities
- Provide technical vision and leadership in the design, implementation, and scaling of AI-powered search systems across multiple business domains.
- Architect and deliver robust, scalable, and efficient solutions for complex search and retrieval challenges, ensuring high performance and reliability.
- Guide system design (including low-level design), API architecture, and data modeling for next-generation AI search platforms.
- Champion integration and operation of AI/ML-enabled solutions that enhance search relevance, customer experiences, and business outcomes.
- Establish a solid AI Search health and quality measurement framework that will be operationalized to assess the quality of our search systems from multiple stakeholders' perspectives and objectives, diagnose/detect quality issues, and identify areas of opportunity.
- Mentor and influence engineering teams, foster knowledge sharing and the adoption of best practices in AI search technologies.
Requirements
- Bachelor’s degree in computer science or a related technical field; or Equivalent related professional experience.
- 14+ years of relevant professional experience.
- Proven track record owning architecture, delivery, and operational excellence for large-scale, distributed software systems.
- Deep expertise in system design, API development, and data modeling within search or AI-driven environments.
- Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.
- Recognized experience architecting and operating large-scale AI or search infrastructure in high-traffic, production environments.
- Demonstrated leadership in establishing technical standards, driving architectural decisions, and mentoring senior engineering talent.
- Expertise in designing and deploying safe and effective AI/ML-enabled solutions that optimize search outcomes.
- Strong record of data-driven decision making, including evaluating and improving AI models and search algorithms.
- Advanced knowledge of responsible AI practices specific to search, including bias mitigation and explainability.
Benefits
- Medical/dental/vision
- Paid time off
- Employee Assistance Program
- Wellness & travel reimbursement
- Travel discounts
- International Airlines Travel Agent (IATAN) membership
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