Hybrid Junior Helpdesk Engineer – Hybrid

at Welltech

• Job title: Junior Helpdesk Engineer – Hybrid
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: MacOS
• Location requirements: Hybrid, Warsaw, Poland

About the role

• Junior Helpdesk Engineer providing technical support for employees at Welltech. Responsible for troubleshooting devices and supporting software applications in a fast-paced environment.

Responsibilities

• Provide timely and effective technical support to employees via our ticketing system, email, Slack, and walk-in requests.
• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
• Prepare and configure new employee devices, including hardware setup and software installation.
• Set up and provide support for meeting room audiovisual equipment to ensure seamless presentations and conferences.
• Develop and maintain comprehensive technical documentation, including knowledge base articles for processes and policies, user manuals, and system configurations.
• Deliver user training and guidance on Google Workspace and MacOS applications.
• Identify and escalate complex issues to senior IT staff when necessary.
• Collaborate with the IT team to identify and implement system improvements and upgrades.

Requirements

• Excellent communication and interpersonal skills, with a genuine desire to help your colleagues.
• A logical approach to problem-solving and a strong sense of curiosity for troubleshooting technical issues.
• Familiarity with MacOS and Google Workspace environments. We don’t expect you to be an expert, but you should be comfortable navigating them.
• Some experience in an IT support or customer service role is highly desirable. We also welcome applications from candidates who can demonstrate equivalent skills through internships, personal projects, or relevant coursework.
• The ability to work effectively both independently and as a collaborative member of a team.

Benefits

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!