Manager of Business Support overseeing claims processing at Walmart Global Tech in India. Driving quality and consistent improvement in casualty and liability claims management.
Responsibilities
Coordinates, completes, and oversees job-related activities and assignments
Provides supervision and development opportunities for associates
Ensures compliance with company policies and procedures and supports company mission
Drives quality, consistency, and continuous improvement across casualty and liability claim portfolios
Leads aggregate claim review analysis
Requirements
Minimum of Bachelor’s degree
10–12 years of experience in claims processing or insurance operations
5+ years of operations management experience leading large operational or enablement teams
Strong analytical capabilities
Experience across varied claim segments (e.g., fast-track, major case unit, specialty cases) and reserve adequacy evaluations
Excellent communication and stakeholder management skills
Experience leading AI/digital initiatives in operations is a plus.
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