Manager of Technology Operations for Walmart's e-commerce tackling seller risk and improving customer experience. Responsible for business processes, risk protection, and compliance strategies.
Responsibilities
This role will play a primary role in protecting the Walmart bottom line from numerous marketplace risks while enabling seller growth.
You’ll be an owner of multiple processes, mechanisms and control layers that help protect Walmart.com from bad actors.
You’ll be quickly iterating and testing ways to improve the customer experience, seller experience and financial bottom line.
Develop business cases for projects with a projected return on investment or cost savings.
Participate in creating new processes and ways of working.
Provide data-driven analysis and insights to help support business strategies by evaluating ongoing analytical needs and reporting data-based insights in a uniform manner.
Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Requirements
5+ years of experience in analytical, fraud/risk, or a related role within the e-commerce or technology industry.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
Exceptional written and verbal communication skills, with the ability to articulate complex policies and regulations clearly and concisely.
Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions.
Experience with SQL, Tableau, and/or other data investigation and BI tools.
Sound business judgement and the ability to influence others.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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