Product Analyst managing investment product strategy and development at RBC. Collaborating with internal teams on innovative projects and market analysis.
About the role
- Product Analyst for Crewmember Technology handling production support and continuous improvement. Collaborating with teams to deliver high-quality products aligned with strategic business goals.
Responsibilities
- The Product Analyst Crewmember Technology is responsible for production support and continuous improvement efforts within the Crewmember Technology team.
- The Product Analyst will manage a variety of tasks ranging from coordinating all testing in conjunction with the Technology Quality Assurance (QA) team, defect management across all environments, and troubleshooting incident and problem management in the production environment.
- The role also includes working with data-driven insights to ensure seamless end-user experiences for our crewmembers.
- The Product Analyst collaborates closely with the Product Manager, engineering teams, and internal/external matrix partners to deliver high-quality products aligned with strategic business goals.
- The Product Analyst strives for continuous process improvements, reducing incident impacts, and ensuring high-quality testing and product releases.
Requirements
- High School Diploma or General Education Development (GED) Diploma
- One (1) year of analytical experience
- One (1) year of testing or incident management work experience with technical troubleshooting and problem-solving skills
- Ability to rapidly resolve issues and recognize when escalation is necessary
- Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
- Must be able to work under pressure and meet deadlines
- Ability to multi-task
- Customer-focused
- Strong sense of urgency and attention to detail
- Available for overnight travel (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Benefits
- access to healthcare benefits
- 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
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